Last update: October 12, 2026

Terms & Conditions

VR/AR immersive training solutions - Pro XR by Immergence Studio

1. Legal information

Company : IMMERGENCE STUDIO (PRO-XR publisher)

Legal form : SASU

SIREN : 812 754 174

Share capital : 2000€

Head office : 2 Rue du Pré Pichaud, 44320 CHAUMES-EN-RETZ

Email : contact@pro-xr.com

Website : https://pro-xr.com

Director of publication: L. LENOUVEL

Registered trademark : PRO-XR is a registered trademark of Immergence Studio, specialized in immersive training solutions for safety and risk prevention.

2. Presentation of the offer

PRO-XR offers a complete range of immersive solutions dedicated to safety and prevention training through innovative virtual reality (VR) and augmented reality (AR) technologies.

2.1 Immersive training applications

🔥 FAST XR

Mixed Reality (MR) and Virtual Reality (VR) Fire Training Simulation and Aid Tool

🚑 HELP XR

Awareness and maintenance of skills (MAC SST) in augmented reality first aid

🔍 Risk Hunter XR

Risk identification and prevention in the workplace using augmented reality

⚡ Fault Line XR

Specialized training for fault detection and management

2.2 Additional services

• Supply of user licenses : Temporary or permanent access to applications
• Specialized equipment sales : VR headsets, interactive accessories, complete kits
• Technical support : Installation, onboarding assistance, and support, according to the conditions defined in the quote.
• Safety Day XR: Immersive training days with our certified partners

Certified partners : More than 150 training organizations across France equipped with our PRO XR solutions for awareness-raising, training and refresher courses.

3. Licensing terms and conditions

3.1 Available license periods

Our user licenses offer flexible access to suit different training needs:

24 heures
48 hours
7 days
30 days
12 months
Perpetual license

License type	Duration	Recommended use	Pricing
One-off training	24h - 48h	Demonstrations, events	On request
Short courses	7 days	Intensive training sessions	On request
Standard training	30 days	Complete training cycles	On request
Annual license	12 months	Regular professional use	On request
Perpetual license	Unlimited	Permanent training centers	On request

3.2 Activation and use

License security :

• Once activated, a license is linked to a specific exclusive and final to a specific device
• This link guarantees data security and prevents unauthorized reinstallation.
• Any attempt to circumvent these restrictions is strictly prohibited and constitutes a violation of these T&Cs
• Violations will result in immediate and permanent license suspension., without any refund

⚠️ Device Reset: In case of reset
device, whether voluntary or resulting from a
technical malfunction, the activated license is automatically disabled.
The client must inform Immergence Studio within 7 business days
via contact@pro-xr.com to proceed with a reactivation.

• ✅ Reset due to a confirmed manufacturer bug:
  Free reactivation granted upon presentation of proof (support ticket)
  Meta, technical matter), within the limit of’a reactivation by license
  a couple of years
• 🚫 Voluntary or negligent reset by the client:
  Reactivation subject to billing at the current rate, with no refund
  from the unused period
• 🚫 Failure to report within the specified timeframe:
  Reactivation may be refused or charged for, at our sole discretion
  Immergence Studio

Conservation Responsibility: The client is solely responsible
of the conservation and proper use of the device on which the license is activated.
Immergence Studio shall not be held responsible for any loss of access resulting
from a failure, loss, or destruction of the device not attributable to Immergence Studio.

3.3 User responsibility

• The user is responsible for the correct installation of the license.
• Activation must be performed on a compatible device (see list of recommended equipment).
• Immergence Studio cannot be held responsible for any incompatibility resulting from equipment not recommended by Immergence Studio.
• The minimum required configuration must be respected
  

  3.4 FAST XR solutions turnkey and license renewal

  The turnkey FAST XR solutions include hardware (Meta Quest 3 headset, fire extinguishers, transport case) and a 12-month usage license. They are available in two versions:

  • Pro version: Mixed reality and virtual reality, with all the modules (theoretical courses, handling of fire extinguishers, simulations, quizzes, mixed reality, RIA fire extinguisher, multiplayer).
  • AR version: Mixed reality only (ready-to-use modules, scenario editor, RIA launch modules, multiplayer), extinguishing agent handling included, excluding the handling modules and virtual reality scenarios, theoretical courses and quizzes.

  Duration : The included license is valid for 12 months from its activation.

  Renewal : Upon the expiry of this period, the customer may renew their license for another 12-month period at the following rates, in effect at the date of publication of these GTC:

  • AR version: € 2,000 gross per 12-month period
  • Pro version: according to the current tariff, communicated to the customer before the deadline

  The applicable renewal fee is communicated to the customer before the expiration of their license. The equipment acquired remains the property of the customer, whether the license is renewed or not.

  4. Specialized equipment sales

  4.1 Available products

  Immergence Studio offers equipment specifically designed to accompany its immersive solutions:

  🥽 VR headsets

  Meta Quest 3, HTC Vive, Pico 4 Enterprise - High-performance standalone headsets

  Augmented fire extinguishers

  Commercial real fire extinguishers (2kg CO2 / 6L water) made compatible with FAST XR via a proprietary passive attachment system

  📱 Rear equipment

  Augmented reality-enabled tablets and smartphones

  📦 Complete kits

  Packages including equipment, licenses, and onboarding support

  4.2 Configuration and compatibility

  Minimum recommended specifications :

  • VR headsets : Meta Quest 3 (recommended), HTC Vive Pro, Pico 4 Enterprise
  • Play area : 2m x 2m minimum for virtual reality
  • Login : Stable Wi-Fi (minimum 25 Mbps for streaming)
  • Lighting : Optimal ambient lighting for AR tracking

  4.3 Warranty and maintenance

  🛡️

  Manufacturer's warranty

  12 months Meta Quest against manufacturing defects

  🔧

  Technical support

  Technical support via email included for 12 months, as part of usage in compliance with these GTC

  📞

  Dedicated hotline

  Priority support for equipment customers

  🔄

  Replacement

  Exchange in case of proven failure, subject to stock availability and prior agreement from Immergence Studio

  Warranty exclusions : The warranty does not apply in case of
  misuse, unauthorized modification of equipment, fall
  or liquid damage. Any replacement is subject to technical validation.
  preliminary by Immergence Studio and does not constitute a commitment to a deadline.
  

  5. Order process

  1

  Request a quote

  Contact via pro-xr.com or direct email

  2

  Customized study

  Analysis of your needs and recommendations

  3

  Detailed quotation

  Complete proposal with rates and deadlines

  4

  Validation & payment

  Signature of quotation and deposit

  5

  Delivery & activation

  Installation and onboarding support included, as per the terms of the quote

  ⚠️ Acceptance of General Terms and Conditions: By signing the quote issued by Immergence Studio,
  the client acknowledges having read these General Conditions of Sale
  available on pro-xr.com and to accept them without reservation. The signature of the quote constitutes
  full and complete acceptance of these terms and conditions.

  5.1 Terms of payment

  • All orders: Deposit of 50% upon order confirmation,
    50% balance upon delivery or license activation
  • Key accounts : Special conditions negotiated according to agreement
    framework established in writing prior to any order

  ⚠️ Important: All orders will be processed upon receipt.
  of the deposit. The deposit paid is acquired by Immergence Studio and cannot be subject
  no refund in case of cancellation at the customer's initiative.

  5.2 Delivery times

  ⚠️ Information: The deadlines indicated below are given as
  Indicative only. They may vary depending on stock availability, lead times
  supplier sourcing, and logistical constraints. Immergence Studio does not
  would be held responsible for a delivery delay, and it cannot in any way
  Justify an order cancellation or a refund.

  Order type	Estimated delivery time
  Material in stock	Subject to availability - generally within a few business days
  Complete kits	Subject to availability - typically within 2 to 3 weeks
  Special orders	Upon quotation — delivery time communicated upon order confirmation

  6. Return and refund policy

  6.1 General principle

  The products and services marketed by Immergence Studio are exclusively intended
  to a professional clientele acting within the scope of their professional activity.
  Any buyer expressly acknowledges and declares acting as a professional within the meaning of
  Consumer Code, and therefore waives any right of withdrawal provided for in
  Articles L.221-18 et seq. of the Consumer Code.
  As such, no returns or refunds will be accepted after order confirmation,
  except in the event of proven hardware defect directly attributable to Immergence Studio.

  Important information:

  • Upon validating its order, the customer explicitly acknowledges acting as a professional and waives any consumer right of withdrawal
  • No right of withdrawal applies (B2B sales exclusively)
  • No returns for personal reasons, inconclusive tests or project changes will be accepted.
  • All purchases are considered Firm and definitive upon order validation
  • Immergence Studio reserves the right to refuse any order from an individual or non-professional entity.

  ⚠️ Mandatory declaration: By placing an order, the customer hereby declares on their honor
  acting within the scope of his professional activity. Any false declaration in this capacity engages
  The sole responsibility of the client and shall not give rise to any refund or recourse
  against Immergence Studio.

  6.2 Hardware

  The equipment delivered is deemed to be compliant and functional.
  No returns will be accepted in the absence of a proven technical defect.

  • In the event of a technical fault: replacement or repair only
  • No refunds will be made

  6.3 Digital licenses

  Licenses are digital products that can be activated immediately:

  • Activated licenses are non-refundable
  • No cancellations are possible after activation.
  • An exchange can only be offered in the event of a proven technical problem.

  6.4 Exceptional cases

  Immergence Studio reserves the right, at its sole and absolute discretion,
  to grant a commercial gesture under circumstances it deems exceptional.
  This faculty does not constitute an obligation, precedent, or recognition in any way.
  of a right to reimbursement or return.

  ⚠️ Important: Any commercial gesture granted exceptionally
  par Immergence Studio cannot be invoked as a precedent, nor interpreted as
  a modification of these T&Cs or an acknowledgment of any right to
  reimbursement to the customer concerned or to any other customer.

  7. Limitation of liability and warranties

  7.1 Use and maintenance

  Immergence Studio cannot be held responsible for damages resulting from :

  • Improper use : Misuse of training applications
  • Equipment not recommended: Uncertified or obsolete equipment
  • Unsuitable environment : Insufficient space, inadequate lighting
  • User negligence : Lack of maintenance, incorrect handling
  • Force majeure : Events beyond our control

  7.2 Warranty of conformity

  Our commitments:

  • Products meet advertised specifications
  • Applications tested and validated on recommended equipment
  • Compliance with current safety standards
  • Educational content maintained and improved according to technical and regulatory changes, without commitment to a defined frequency

  7.3 Technical support

  We offer comprehensive technical support to ensure :

  • Correct installation : Optimum equipment configuration
  • Optimum use : A setup session included with delivery, according to the terms defined in the quote
  • Preventive maintenance : Maintenance tips and best practices
  • Software developments : Immergence Studio strives to provide updates during the license period, without this constituting a contractual obligation regarding frequency or content.

  7.4 Limitation of liability

  Immergence Studio's liability is limited to the amount actually paid by the client under the relevant contract. We shall not be held liable for indirect damages, loss of business, or non-pecuniary damage, including in the event of a third-party claim relating to intellectual property rights.

  7.5 Warranty of Title — Intellectual Property

  Immergence Studio declares that it holds or has the necessary usage rights for the marketing and provision of the FAST XR solution and all of its software solutions.

  In the event of legal action by a third party alleging intellectual property rights over all or part of the solution provided, Immergence Studio agrees to:

  • To take the client's side at their expense, as part of this action; ;
  • Use best efforts to ensure the customer's continued use of the solution. ;
  • Failing that, refund the customer the sums paid for the remaining license period.

  This warranty is strictly limited to the total amount of sums actually paid by the customer under the relevant contract. It does not cover indirect damages, loss of business, or resulting intangible losses.

  8. Intellectual property rights

  8.1 Ownership and Protection of Our Creations

  Immergence Studio declares itself to be the author and holder of all intellectual property rights relating to its software solutions. These solutions were developed independently and are protected by the following rights:

  Protected elements :

  • FAST XR, HELP XR, Risk Hunter XR, Fault Line XR : Software and content
  • Algorithms and simulation engines : Proprietary technologies
  • Teaching content : Scenarios, exercises, assessments
  • Design and interfaces : Visual and ergonomic elements
  • Brands and logos : PRO-XR and communication elements

  8.2 Formal prohibitions

  Actions strictly prohibited:

  • 🚫 Unauthorized reproduction: Copying and duplicating software
  • 🚫 Reverse engineering : Decompilation, source code analysis
  • 🚫 Modification : Alteration of applications or content
  • 🚫 Redistribution : Resale and sublease of licenses
  • 🚫 Unauthorized commercial use : Operating without an appropriate license

  8.3 Rights of use granted

  The acquisition of a PRO-XR license grants only :

  • Right of use : Use in accordance with the license
  • Training your staff : Internal educational use
  • Integration into your programs : Under the terms of the license
  • Technical support : Assistance included for the duration of the license

  8.4 Prohibition of commercial and competitive exploitation

  Actions strictly prohibited without prior written agreement from Immergence Studio:

  • 🚫 Competition or award submission: The licensee is prohibited from presenting or highlighting PRO-XR solutions (FAST XR, HELP XR, Risk Hunter XR, Fault Line XR) in any application for an award, trophy, competition, or tender, without prior written authorization from Immergence Studio.
  • 🚫 Unauthorized public communication: All public communications (press, social media, events) referring to PRO-XR solutions as a differentiating or innovative element of the licensee's business must explicitly mention Immergence Studio as the solution's publisher.
  • 🚫 Valuation among competitors: The licensee is prohibited from using PRO-XR solutions to develop, promote, or market a competing offering, directly or indirectly.

  Any violation of these provisions constitutes unauthorized commercial use within the meaning of Article 8.2 and exposes the licensee to the sanctions provided for in Article 8.5 of these GCS.

  8.5 Penalties for Breach

  Any infringement of our intellectual property rights may result in :

  • Immediate suspension of license
  • Civil and criminal proceedings
  • Damages and interest
  • No access to our future products

  8.6 Hardware Product Protection

  In addition to software protection, Immergence Studio also holds exclusive rights to the hardware products associated with its immersive solutions:

  Protected products :

  • Augmented Fire Extinguishers (actual commercial fire extinguishers equipped with our proprietary passive attachment system)
  • 🚒 Augmented fire hose (3-in-1 system)
  • ⚙️ 3D-printed parts and fastening systems
  • 📦 Complete teaching kits and customized accessories

  8.7 Specific Prohibitions

  Actions strictly prohibited without written authorization from Immergence Studio:

  • 🚫 Reproduction, copying or 3D printing of our parts, prototypes or fastening systems
  • 🚫 Fabrication or distribution of replicas, even partial ones, of augmented extinguishers or the augmented lance
  • 🚫 Marketing of any derivative product using our proprietary designs, concepts or technologies
  • 🚫 Use of our hardware products for reverse engineering or competitive development purposes

  8.8 Enhanced Sanctions

  Any reproduction or misappropriation of our material products constitutes an act of fraud. counterfeiting and commercial parasitism. These violations expose the author to :

  • Civil and criminal proceedings (Intellectual Property Code - articles L335-2 et seq.)
  • Claim for damages covering the entire loss suffered
  • Immediate ban on use and recall of counterfeit products

  9. Personal data protection

  The use of our solutions involves the processing of personal data for training purposes. This processing is governed by our Privacy Policy available on pro-xr.com.

  Main RGPD guarantees :

  • Minimal and transparent data collection
  • Advanced information security
  • Respect for all your rights (access, rectification, deletion)
  • Secure hosting in Europe
  • No resale of data to third parties

  Contact DPO : contact@pro-xr.com - Subject “Data protection”

  10. Modification of general terms and conditions

  10.1 Possible developments

  Immergence Studio reserves the right to modify its terms and conditions of sale in order to adapt :

  • Technical upgrades to our solutions
  • Regulatory changes
  • Improving our services
  • Developments in the VR/AR training market

  10.2 Customer information

  Notification procedure :

  • 🌐 Website : Publication on pro-xr.com
  • 📱 Applications : Information message at launch

  10.3 Acceptance of modifications

  The new conditions apply:

  • Automatically for new orders as soon as they are published on pro-xr.com
  • Licenses renewed after the effective date
  • Continued use of PRO-XR solutions after the publication of the new GTC is valid full and complete acceptance new conditions

  ⚠️ Important: In case of disagreement with the new terms, the customer has 30 days from their publication to terminate their contract. After this period, the new general terms and conditions are deemed unreservedly accepted.

  11. Jurisdiction and applicable law

  11.1 Applicable law

  The present General Terms and Conditions of Sale are subject to the French law.

  11.2 Dispute resolution

  Amicable resolution procedure :

  1. Direct contact: contact@pro-xr.com - Claims department
  2. Internal mediation : Attempt at an amicable resolution within a reasonable timeframe
  3. External mediation : Use of a professional mediator
  4. Legal action : Only as a last resort

  11.3 Jurisdiction

  These GTC being concluded exclusively between professionals,
  any dispute relating to their formation, interpretation or execution shall be submitted
  to the exclusive competence of Competent courts of Saint-Nazaire, notwithstanding
  plurality of defendants or third-party claim.

  • Professionals : Competent courts of Saint-Nazaire
  • International disputes : In accordance with applicable international conventions

  11.4 Professional Mediation

  As these General Terms and Conditions are reserved for professionals, no mediation mechanism
  is not applicable. In case of an amicable dispute,
  the parties may, by mutual agreement, have recourse to a professional mediator,
  before any legal action.

  12. General provisions

  12.1 Entire agreement

  These General Terms and Conditions constitute the entire agreement between PRO-XR and the client, except for specific terms expressly agreed upon in writing in the form of an addendum signed by both parties. Simple email exchanges do not constitute specific, enforceable terms.

  12.2 Partial nullity

  If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

  12.3 Storage and archiving

  Immergence Studio keeps the General Terms and Conditions applicable to each order for the legal retention period (10 years for invoices, 3 years for commercial data).

  12.4 Force majeure

  Immergence Studio shall not be held liable for non-performance of its obligations in the event of force majeure or exceptional circumstances beyond its control.

  Customer service and support

  If you have any questions about these terms and conditions or our PRO-XR solutions :

  Email : contact@pro-xr.com

  Website : https://pro-xr.com

  Opening hours : Monday to Friday 9h-17h

  Technical support : Priority support for equipped customers

  Mail :
  IMMERGENCE STUDIO - PRO-XR
  Customer Service Terms and Conditions
  2 Rue du Pré Pichaud
  44320 CHAUMES-EN-RETZ
  France

  Our commitments:

  • Prompt processing of commercial requests
  • Responsive, specialized technical support
  • Personalized support for your projects
  • Continuous innovation of our training solutions

  Last update : October 12, 2026

  © 2026 PRO-XR by IMMERGENCE STUDIO – General Terms and Conditions of Sale

  SASU with a capital of 2000€ - SIREN 812 754 174

  Immersive VR/AR training solutions for fire safety and risk prevention