Last updated: 22 June 2026
Privacy Policy
Protection of personal data - Pro XR Solutions
1. Introduction
Welcome to the website pro-xr.comthe platform specialising in immersive training solutions for fire safety, first aid and risk prevention in virtual and augmented reality.
Pro XR is committed to protecting the privacy of all its users - trainers, companies, training organisations and learners. This privacy policy transparently explains how we collect, use, protect and respect your personal data in the course of our activities.
Our commitment: Full compliance with the General Data Protection Regulation (GDPR) and French data protection laws.
Our solutions :
- FAST XR - RV/AR fire safety training
- HELP XR - Augmented reality first aid training
- Risk Hunter XR - Identifying risks in the workplace
- Faultline XR Immersive safety training application, distributed notably on the Meta Horizon Store (Meta Quest headsets)
- Pack of enhanced educational fire extinguishers
- Awareness-raising and training days
Pro XR is a platform brand published by Immergence Studio. All of the above applications, including Faultline XR, are developed and used within this framework. For treatments specific to headsets and the user's Meta account, see the Section 14 dedicated to the Meta Horizon platform.
2. Data controller
Publisher: Immergence Studio
Brand / platform: Pro XR (under which the FAST XR, HELP XR, Risk Hunter XR and Faultline XR applications are operated)
Activity : Fire safety and risk prevention training using virtual/augmented reality
Email : contact@pro-xr.com
Website : https://pro-xr.com
Data Protection Officer : contact@pro-xr.com
3. Gathering information
As part of our immersive training solutions, we collect different types of information depending on your interactions with our services:
🔐 Registration details
- Full name
- Professional e-mail address
- Company/organisation
- Function/position
- Phone number
📱 Technical data VR/AR
- Device number (VR headsets)
- Type of device (Quest, HTC Vive, etc.)
- System version
- Hardware performance
- Session identifiers
📊 Training usage data
- Training time
- Scores and results
- Educational progress
- Interactions in the application
- User preferences
🌐 Connection data
- IP address
- Browser used
- Visited pages
- Length of visit
- Technical cookies
Principle of minimisation : We only collect data that is strictly necessary for the operation of our training services and for improving the user experience.
4. Purposes of processing
Your personal data is used exclusively for the following purposes:
4.1 Training services
- Deployment of XR applications : FAST XR, HELP XR, Risk Hunter XR, Faultline XR
- Educational supervision : Progress, results, certifications
- Customisation : Adapting content to the learner's level
- Technical support : Support for VR headsets and applications
4.2 Communication and support
- Product information : New features, updates
- Customer support : Responding to your requests for assistance
- Training : Organisation of training sessions and refresher courses
4.3 Continuous improvement
- Usage analysis : Optimising training pathways
- Educational research : Effectiveness of immersive methods
- Development : New features and improvements
4.4 Safety and compliance
- Systems security : Preventing unauthorised access
- Regulatory compliance : Compliance with legal obligations
- Fraud prevention : Detection of abnormal usage
5. Legal basis for processing
| Purpose | Legal basis | Shelf life |
|---|---|---|
| Provision of training services | Performance of the contract | 3 years after completion of training |
| Technical support and communication | Legitimate interest | 3 years after last interaction |
| Improving services | Legitimate interest | Anonymised data |
| Legal compliance | Legal obligation | In accordance with applicable regulations |
| Marketing (with consent) | Consent | Until consent is withdrawn |
6. Data sharing and recipients
Fundamental principle : We never sell your personal data and we do not rent them out to third parties.
6.1 Internal recipients
- Teaching team : For training follow-up
- Technical support : For user support
- Development team : To improve solutions (anonymised data)
6.2 Technical partners
Secure hosting : Our data is hosted by certified European service providers who comply with the highest security standards.
VR platforms : Meta Quest, HTC Vive - minimum technical data for operation
Analysis tools : Privacy-friendly solutions to improve our services
6.3 Legal obligations
We may need to communicate your data in the following cases:
- Judicial or administrative requisition
- Official investigation by the competent authorities
- Protection of our legitimate rights
- Emergency involving personal safety
Transfers outside the EU : Where data is transferred to third countries, we ensure an adequate level of protection (standard contractual clauses, appropriate certifications).
7. Safety measures
Protecting your data is our absolute priority. We implement robust technical and organisational security measures:
🔒
Encryption
SSL/TLS for all communications
🛡️
Controlled access
Strong authentication and rights management
📊
Monitoring
24-hour infrastructure monitoring
💾
Backup
Regular, secure back-ups
🔍
Audit
Regular safety audits
📚
Training
Ongoing awareness-raising among teams
Security incident : In the event of a personal data breach, we undertake to inform you within 72 hours and to take all necessary corrective measures.
8. Your rights to your data
In accordance with the RGPD, you have the following rights with regard to your personal data:
🔍 Right of access
You may request access to all the data we hold on you, its origin and use.
✏️ Right of rectification
You can ask for inaccurate or incomplete data to be corrected.
🗑️ Right to erasure
You can ask for your data to be deleted under certain conditions (right to be forgotten).
⏸️ Right to limitation
You may request that the processing of your data be restricted in certain cases.
📤 Right to portability
You can retrieve your data in a structured format for transfer.
❌ Right to object
You may object to the processing of your data for legitimate reasons.
⚙️ Rights relating to automated decisions
You have the right not to be subject to fully automated decisions.
How to exercise your rights :
- 📧 Email : contact@pro-xr.com
- 📝 Subject : "Exercising my RGPD rights
- 🆔 Supporting document : Identity document for verification
- ⏰ Deadline : Response within 1 month
9. Cookies and tracking technologies
9.1 Types of cookies used
| Type of cookie | Purpose | Duration | Consent |
|---|---|---|---|
| Technical cookies | How the site works | Session | Not required |
| Performance cookies | UX improvement | 13 months | Required |
| Preference cookies | Customisation | 12 months | Required |
| Marketing cookies | Targeted advertising | 24 months | Required |
9.2 Cookie management
You can manage your cookie preferences:
- Via the consent banner on our site
- In your browser settings
- By contacting us directly
10. Shelf life
We keep your personal data only for as long as is necessary for the purposes for which they were collected:
| Type of data | Shelf life | Legal basis |
|---|---|---|
| Active training data | Course duration + 1 year | Performance of the contract |
| Training history | 3 years after completion of training | Legitimate interest |
| Billing data | 10 years | Legal obligation |
| Technical cookies | 13 months maximum | Legitimate interest |
| Prospecting data | 3 years without interaction | Consent |
Automatic deletion : Once these deadlines have expired, your data will be automatically and permanently deleted from our systems.
11. Protection of minors
Our vocational training services are aimed primarily at adults. If minors (under 16) are taking part in our training courses:
- Mandatory parental consent
- Minimal data processing
- Priority data deletion
- Strengthened rights for legal representatives
12. Evolution of this policy
This privacy policy may be updated to reflect changes in our services, regulations or practices.
User information :
- Email notification of important changes
- Publication of the new version on our website
- Transition period for substantial modifications
- Possibility of objecting to the new conditions
Version history :
- Version 1.0 - 16 September 2025: Creation of the policy
- Version 1.1 – 22 June 2026: Added the Faultline XR application and a dedicated section for the Meta Horizon platform (compliance with Meta Developer Data Use Policy)
13. Appeals and supervisory authority
If you do not agree with the processing of your personal data, you have several options:
13.1 Complaints to Pro XR
- Email : contact@pro-xr.com
- Subject: "RGPD complaint
- Response within 15 working days
13.2 Control authority
Commission Nationale de l'Informatique et des Libertés (CNIL) (French Data Protection Authority)
3 Place de Fontenoy - TSA 80715
75334 PARIS CEDEX 07
Telephone: 01 53 73 22 22
Website : www.cnil.fr
You can lodge a complaint online or by post.
14. Meta Horizon Platforms and the Faultline XR Application
The application Faultline XR, edited by Immergence Studio under the Pro XR brand, is distributed on the platform Meta Horizon (Meta Quest headsets). This section details, in accordance with Meta Horizon Developer Data Use Policy, the data that the app accesses via Meta's services and SDKs, and how we use it.
Faultline XR guiding principle: no persistent storage of data from the Meta account. The Meta data listed below is used only during the session of use, in memory on the device, then is neither stored, nor transferred to our servers, nor transmitted to third parties.
14.1 Meta Data Used by the Application
Faultline XR requests access to the following features of the Meta Horizon platform. For each, the table specifies the actual purpose and the retention period.
| Meta feature | Relevant data | Purpose in Faultline XR | Conservation |
|---|---|---|---|
| Identifiant utilisateur | User Meta account technical identifier | Identify the player within the current session to enable application features (session initialisation, association with the local game instance). | None. Used in memory during the session only, not saved. |
| User Profile | Meta Horizon profile name and profile photo | Display the user's identity on screen (and, where applicable, to other session participants) for a personalised experience. | None. Displayed in session, not saved. |
| Avatars (Meta Avatars) | User Meta Avatar (persistent visual identity across the Meta ecosystem) | Give the user their visual representation (avatar) in the application, via the Meta Avatars SDK integration. | None. Returned in session via the Meta SDK, not saved on the Pro XR side. |
14.2 What we do — and don't do — with this data
- We do not store the Meta ID, name, photo, or avatar on our servers or in a database.
- We are not creating a profile no advertising or profiling based on this data.
- We do not sell or share these data with third parties for commercial purposes.
- We do not use these data outside the operating purpose of the above-described application.
- Access to this data remains governed by the terms and privacy policy of Meta Platforms ; We are limiting ourselves to what is strictly necessary for Faultline XR to function.
14.3 Technical data of the headset
As with our other XR applications, minimal technical data related to the device (headset type, system version, session identifiers) may be processed locally to ensure the proper functioning and compatibility of the application. This data is not persistently linked to your Meta identity.
14.4 Your rights and Meta's role
Given that Faultline XR does not retain your data from your Meta account, there is no stockpile of this data to view, rectify, or delete on our end beyond the session. You also retain control, directly within your Meta account, over the permissions granted to the application:
- You can at any time revoke permissions from the Faultline XR via your Meta account / Meta Horizon settings.
- You can uninstall the app, which ends all access to your Meta account data.
- For any questions concerning this specific treatment, please contact us at contact@pro-xr.com Subject: Meta Horizon Data – Faultline XR.
Meta Horizon Compliance: This section is provided in order to meet the requirements of the Meta Horizon Developer Data Use Policy (Platform Condition 2.2) and to transparently document the use of the User Identifier, User Profile, and Avatars functionalities enabled for the Faultline XR application.
Contact - Data Protection Officer
If you have any questions about this privacy policy or the protection of your data :
Email DPO : contact@pro-xr.com
Subject : "Data protection - RGPD
Telephone : Contact us by email
Mail :
Pro XR Solutions
Data Protection Department
[Address to be completed]
France
Response time : 72 hours maximum for urgent requests, 1 month for complex requests
We are committed to :
- Answering all your questions within the legal deadlines
- Helping you exercise your rights
- Ensuring optimum protection for your data
- Strict compliance with RGPD regulations