Privacy policy

1. Introduction

Welcome to the website pro-xr.comthe platform specialising in immersive training solutions for fire safety, first aid and risk prevention in virtual and augmented reality.

Pro XR is committed to protecting the privacy of all its users - trainers, companies, training organisations and learners. This privacy policy transparently explains how we collect, use, protect and respect your personal data in the course of our activities.

Our commitment: Full compliance with the General Data Protection Regulation (GDPR) and French data protection laws.

Our solutions :

FAST XR - RV/AR fire safety training
HELP XR - Augmented reality first aid training
Risk Hunter XR - Identifying risks in the workplace
Pack of enhanced educational fire extinguishers
Awareness-raising and training days

2. Data controller

Company : Pro XR Solutions

Activity : Fire safety and risk prevention training using virtual/augmented reality

Email : contact@pro-xr.com

Website : https://pro-xr.com

Data Protection Officer : contact@pro-xr.com

3. Gathering information

As part of our immersive training solutions, we collect different types of information depending on your interactions with our services:

🔐 Registration details

Full name
Professional e-mail address
Company/organisation
Function/position
Phone number

📱 Technical data VR/AR

Device number (VR headsets)
Type of device (Quest, HTC Vive, etc.)
System version
Hardware performance
Session identifiers

📊 Training usage data

Training time
Scores and results
Educational progress
Interactions in the application
User preferences

🌐 Connection data

IP address
Browser used
Visited pages
Length of visit
Technical cookies

Principle of minimisation : We only collect data that is strictly necessary for the operation of our training services and for improving the user experience.

4. Purposes of processing

Your personal data is used exclusively for the following purposes:

4.1 Training services

Deployment of XR applications : FAST XR, HELP XR, Risk Hunter XR
Educational supervision : Progress, results, certifications
Customisation : Adapting content to the learner's level
Technical support : Support for VR headsets and applications

4.2 Communication and support

Product information : New features, updates
Customer support : Responding to your requests for assistance
Training : Organisation of training sessions and refresher courses

4.3 Continuous improvement

Usage analysis : Optimising training pathways
Educational research : Effectiveness of immersive methods
Development : New features and improvements

4.4 Safety and compliance

Systems security : Preventing unauthorised access
Regulatory compliance : Compliance with legal obligations
Fraud prevention : Detection of abnormal usage

5. Legal basis for processing

Purpose	Legal basis	Shelf life
Provision of training services	Performance of the contract	3 years after completion of training
Technical support and communication	Legitimate interest	3 years after last interaction
Improving services	Legitimate interest	Anonymised data
Legal compliance	Legal obligation	In accordance with applicable regulations
Marketing (with consent)	Consent	Until consent is withdrawn

6. Data sharing and recipients

Fundamental principle : We never sell your personal data and we do not rent them out to third parties.

6.1 Internal recipients

Teaching team : For training follow-up
Technical support : For user support
Development team : To improve solutions (anonymised data)

6.2 Technical partners

Secure hosting : Our data is hosted by certified European service providers who comply with the highest security standards.

VR platforms : Meta Quest, HTC Vive - minimum technical data for operation

Analysis tools : Privacy-friendly solutions to improve our services

6.3 Legal obligations

We may need to communicate your data in the following cases:

Judicial or administrative requisition
Official investigation by the competent authorities
Protection of our legitimate rights
Emergency involving personal safety

Transfers outside the EU : Where data is transferred to third countries, we ensure an adequate level of protection (standard contractual clauses, appropriate certifications).

7. Safety measures

Protecting your data is our absolute priority. We implement robust technical and organisational security measures:

🔒

Encryption

SSL/TLS for all communications

🛡️

Controlled access

Strong authentication and rights management

📊

Monitoring

24-hour infrastructure monitoring

💾

Backup

Regular, secure back-ups

🔍

Audit

Regular safety audits

📚

Training

Ongoing awareness-raising among teams

Security incident : In the event of a personal data breach, we undertake to inform you within 72 hours and to take all necessary corrective measures.

8. Your rights to your data

In accordance with the RGPD, you have the following rights with regard to your personal data:

How to exercise your rights :

📧 Email : contact@pro-xr.com
📝 Subject : "Exercising my RGPD rights
🆔 Supporting document : Identity document for verification
⏰ Deadline : Response within 1 month

9. Cookies and tracking technologies

9.1 Types of cookies used

Type of cookie	Purpose	Duration	Consent
Technical cookies	How the site works	Session	Not required
Performance cookies	UX improvement	13 months	Required
Preference cookies	Customisation	12 months	Required
Marketing cookies	Targeted advertising	24 months	Required

9.2 Cookie management

You can manage your cookie preferences:

Via the consent banner on our site
In your browser settings
By contacting us directly

10. Shelf life

We keep your personal data only for as long as is necessary for the purposes for which they were collected:

Type of data	Shelf life	Legal basis
Active training data	Course duration + 1 year	Performance of the contract
Training history	3 years after completion of training	Legitimate interest
Billing data	10 years	Legal obligation
Technical cookies	13 months maximum	Legitimate interest
Prospecting data	3 years without interaction	Consent

Automatic deletion : Once these deadlines have expired, your data will be automatically and permanently deleted from our systems.

11. Protection of minors

Our vocational training services are aimed primarily at adults. If minors (under 16) are taking part in our training courses:

Mandatory parental consent
Minimal data processing
Priority data deletion
Strengthened rights for legal representatives

12. Evolution of this policy

This privacy policy may be updated to reflect changes in our services, regulations or practices.

User information :

Email notification of important changes
Publication of the new version on our website
Transition period for substantial modifications
Possibility of objecting to the new conditions

Version history :

Version 1.0 - 16 September 2025: Creation of the policy

13. Appeals and supervisory authority

If you do not agree with the processing of your personal data, you have several options:

13.1 Complaints to Pro XR

Email : contact@pro-xr.com
Subject: "RGPD complaint
Response within 15 working days

13.2 Control authority

Commission Nationale de l'Informatique et des Libertés (CNIL) (French Data Protection Authority)

3 Place de Fontenoy - TSA 80715
75334 PARIS CEDEX 07

Telephone: 01 53 73 22 22

Website : www.cnil.fr

You can lodge a complaint online or by post.

Contact - Data Protection Officer

If you have any questions about this privacy policy or the protection of your data :

Email DPO : contact@pro-xr.com

Subject : "Data protection - RGPD

Telephone : Contact us by email

Mail :
Pro XR Solutions
Data Protection Department
[Address to be completed]
France

Response time : 72 hours maximum for urgent requests, 1 month for complex requests

We are committed to :

Answering all your questions within the legal deadlines
Helping you exercise your rights
Ensuring optimum protection for your data
Strict compliance with RGPD regulations

Privacy Policy