Terms and Conditions

Terms and Conditions - Pro XR

1. Legal information

Company : IMMERGENCE STUDIO (Publisher of PRO-XR)

Legal form : SASU

SIREN : 812 754 174

Share capital : 2000€

Registered office: 2 Rue du Pré Pichaud, 44320 CHAUMES-EN-RETZ

Email : contact@pro-xr.com

Website : https://pro-xr.com

Director of publication : L. LENOUVEL

Registered trademark : PRO-XR is a registered trademark of Immergence Studio, which specialises in immersive training solutions for safety and risk prevention.

2. Presentation of the offer

PRO-XR offers a complete range of immersive solutions dedicated to safety and prevention training using innovative virtual reality (VR) and augmented reality (AR) technologies.

2.1 Immersive training applications

🔥 FAST XR

Fire safety training with virtual reality fire extinguisher simulators

🚑 HELP XR

Awareness and maintenance of skills (MAC SST) in augmented reality first aid

🔍 Risk Hunter XR

Identifying and preventing risks in the workplace using augmented reality

⚡ Fault Line XR

Specialised training in fault detection and management

2.2 Additional services

Supply of user licences : Temporary or permanent access to applications
Sale of specialist equipment : VR headsets, interactive accessories, complete kits
Technical support : Installation, training, personalised support
Safety Day XR : Immersive educational days with our certified partners

Certified partners : More than 150 training organisations across France are equipped with our PRO XR solutions to provide awareness-raising, training and refresher courses for company staff.

3. Licensing terms and conditions

3.1 Available licence periods

Our user licences offer flexible access adapted to different training needs:

24 hours 48 hours 7 days 30 days 12 months Perpetual licence

Type of licence	Duration	Recommended use	Pricing
One-off training	24h - 48h	Demonstrations, events	On request
Short course	7 days	Intensive training sessions	On request
Standard training	30 days	Complete training cycles	On request
Annual licence	12 months	Regular professional use	On request
Perpetual licence	Unlimited	Permanent training centres	On request

3.2 Activation and use

Licence security :

Once a licence has been activated, it is linked in the following way exclusive to a specific device
This link guarantees data security and prevents unauthorised reinstallation.
Any attempt to circumvent these restrictions is strictly prohibited
Violations may result in immediate suspension of the licence

3.3 Responsibility of the user

The user is responsible for installing the licence correctly.
Activation must be carried out on a compatible device (see list of recommended equipment).
Immergence Studio cannot be held responsible in the event of incompatibility resulting from equipment that is not recommended.
The minimum system requirements must be met to ensure correct operation

3.4 FAST XR subscription - Go Edition - VSE/Freelance offer

3.4.1 Presentation of the offer

FAST XR - Go Edition is a monthly subscription specially designed for very small businesses, the self-employed and self-entrepreneurs. This preferential price offer gives access to a lighter version of FAST XR, exclusively in augmented reality (AR).

Contents of the FAST XR - Go Edition subscription :

Augmented reality modules only: Access to fire training scenarios in AR
Augmented fire extinguisher with 3D tracking
Realistic, customisable scenarios in AR
Unlimited training sessions
Priority premium technical support
Full documentation and Press Kit
One hour of personalised support to help you get started

Exclusions - Not included in FAST XR - Go Edition :

🚫 Virtual reality (VR) modules
🚫 Immersive VR scenarios
🚫 Advanced multi-user modules in VR
🚫 Premium features reserved for full licences

3.4.2 Strict eligibility conditions

The FAST XR - Go Edition subscription at 159 incl. VAT/month is reserved exclusively for organisations meeting all of the following criteria:

Criteria	Mandatory condition
Professional status	VSE, self-employed, auto-entrepreneur (fewer than 10 employees)
Annual sales	Less than €100,000 excluding VAT
VAT liability	NOT subject to VAT (basic VAT exemption)

⚠️ Mandatory check : The subscriber must go through the qualification questionnaire before subscribing. Any subscription without prior validation of the eligibility criteria will be considered non-compliant.

3.4.3 Verification and cancellation rights

Immergence Studio reserves the right to:

Check at any time the subscriber's company status
Request supporting documents (KBIS extract, VAT return, balance sheet, VAT exemption certificate)
Suspend the subscription immediately if supporting documents are not provided within 15 days
Cancel subscription automatically if the eligibility criteria are not met

3.4.4 Consequences of non-compliance with eligibility criteria

In the event of proven non-compliance with eligibility criteria :

Cancellation procedure :

Email notification: The subscriber will receive an email informing them that the criteria have not been met.
7-day period : The subscriber has 7 days to provide proof of eligibility.
Automatic cancellation : Once this period has elapsed without proof, the subscription will be automatically cancelled.
Access revoked : Access to FAST XR - Go Edition is immediately deactivated

Situation	Action by Immergence Studio	Reimbursement
Failure to meet the criteria from the outset	Immediate cancellation after verification	No refund of months already paid
Criteria not met during the subscription period	Notification + 7-day deadline + cancellation	No refunds for the current month
Refusal to provide supporting documents	Immediate suspension then cancellation	No refunds
Intentional misrepresentation	Immediate cancellation + permanent ban	No refund + possible prosecution

3.4.5 Subscription terms and conditions

Subscription features :

Price : 159 incl. VAT / month
Commitment: No commitment - Can be cancelled at any time
Payment : Automatic monthly via Stripe
Billing : The same day every month
Cancellation : From the customer area, effective at the end of the current period
Renewal : Automatic unless cancelled

3.4.6 Transition to a professional offering

If your organisation no longer meets the eligibility criteria (growth in turnover, VAT liability, increase in workforce), you must :

Migration options :

Notify us of your change of status: contact@pro-xr.com
Migrate to a Full FAST XR licence with VR and AR modules
Subscribe to'FAST XR Pro subscription to €289 excl. tax/month
Opt for a Customised annual licence
Get a Customised corporate offer

Transition support : Immergence Studio is committed to supporting FAST XR - Go Edition subscribers in their transition to a suitable professional offering, with a 30-day transition period and transfer of training data.

3.4.7 Specific legal information

The subscriber acknowledges and accepts that :

The FAST XR - Go Edition offer is a preferential rates reserved for VSEs/independent businesses
Any false declaration constitutes a breach of these GCS
Immergence Studio can check at any time compliance with eligibility criteria
Cancellation for non-compliance with criteria does not give entitlement to any compensation
Months already billed are not refundable in the event of cancellation for non-eligibility

4. Sale of specialist equipment

4.1 Available products

Immergence Studio offers equipment specifically designed to accompany its immersive solutions:

🥽 VR headsets

Meta Quest 3, HTC Vive, Pico 4 Enterprise - High-performance standalone headsets

🧯 Educational fire extinguishers

Fire extinguisher simulators (CO2/water pressure) with integrated sensors

📱 Rear equipment

Tablets and smartphones compatible with augmented reality

📦 Complete kits

Training packs including equipment, licences and training

4.2 Configuration and compatibility

Minimum recommended specifications :

VR headsets : Meta Quest 3 (recommended), HTC Vive Pro, Pico 4 Enterprise
Play area : 2m x 2m minimum for virtual reality
Login : Stable Wi-Fi (minimum 25 Mbps for streaming)
Lighting : Optimum ambient lighting for AR tracking

4.3 Warranty and maintenance

🛡️

Manufacturer's warranty

12 months Meta Quest against manufacturing defects

🔧

Technical support

PRO-XR support included for 12 months

📞

Dedicated hotline

Priority support for equipment customers

🔄

Express replacement

Exchange within 48 hours in the event of failure

Warranty exclusions : The guarantee does not apply in the event of misuse, unauthorised modification of the equipment, dropping or liquid damage.

5. Order process

Quote request

Contact via pro-xr.com or direct email

Personalised study

Analysis of your needs and recommendations

Detailed quote

Complete proposal with rates and deadlines

Validation & payment

Signature of quotation and deposit

Delivery & activation

Installation and training included

5.1 Terms of payment

Individuals and very small businesses : Full payment on order
SMES/ETIS : Deposit 50% - Balance on delivery
Key accounts: Negotiated conditions as per framework agreement

5.2 Delivery times

Type of order	Standard lead time	Express delivery
Material in stock	3-5 working days	48h
Complete kits	7-10 working days	72h
Special orders	2-4 weeks	On request

6. Return and refund policy

6.1 Return of equipment

Returns of equipment are accepted under the following conditions:

Accepted return conditions:

Product returned in its original packaging and in perfect condition
All accessories and documentation must be included
No withdrawal period: sales are exclusively reserved for professionals and are therefore not subject to the right of withdrawal provided for in the Consumer Code (article L221-18 et seq.).
Product free from all traces of intensive use or deterioration

Return postage :

At the customer's expense, except in the event of a proven product defect attributable to Immergence Studio
Secure, insured packaging required for return transport
Restocking fee: 15% of the amount invoiced in the event of a faultless return

6.2 Licence refunds

Because of their digital nature, activated licences follow specific rules:

Situation	Reimbursement	Conditions
PRO-XR error	100%	Incorrect licence supplied
Technical problems	Exchange or refund	Proven incompatibility
Licence activated	Not eligible	Except in exceptional cases

6.3 Returns procedure

Contact Customer Service: contact@pro-xr.com
Obtain a returns number (RMA)
Pack the product carefully
Ship with RMA number visible
Refund within 14 days of receipt

7. Limitation of liability and warranties

7.1 Use and maintenance

Immergence Studio cannot be held responsible for damage resulting from :

Improper use : Misuse of training applications
Equipment not recommended: Uncertified or obsolete equipment
Unsuitable environment : Insufficient space, inadequate lighting
User negligence : Lack of maintenance, incorrect handling
Force majeure : Events beyond our control

7.2 Guarantee of conformity

Our commitments:

Products complying with advertised specifications
Applications tested and validated on recommended equipment
Compliance with current safety standards
Regular updating of educational content

7.3 Technical support

We offer full technical support to ensure :

Correct installation : Optimum equipment configuration
Optimum use : Training of trainers included
Preventive maintenance : Maintenance tips and best practice
Software developments : Free updates during the licence period

7.4 Limitation of liability

Immergence Studio's liability is limited to the amount actually paid by the customer. We cannot be held responsible for indirect damages, operating losses or immaterial damages.

8. Intellectual property rights

8.1 Protection of our creations

All solutions offered by Immergence Studio are protected by intellectual property rights:

Protected elements :

FAST XR, HELP XR, Risk Hunter XR, Fault Line XR : Software and content
Algorithms and simulation engines : Proprietary technologies
Teaching content : Scenarios, exercises, assessments
Design and interfaces : Visual and ergonomic elements
Brands and logos : PRO-XR and communication elements

8.2 Formal prohibitions

Actions strictly prohibited:

🚫 Unauthorised reproduction: Copying and duplicating software
🚫 Reverse engineering : Decompilation, source code analysis
🚫 Modification : Alteration of applications or content
🚫 Redistribution : Resale and subletting of licences
🚫 Unauthorised commercial use : Operating without an appropriate licence

8.3 Rights of use granted

The acquisition of a PRO-XR licence only grants :

Right of use : Use in accordance with the licence
Training your staff : Internal educational use
Integration into your programmes : Under the terms of the licence
Support and updates : During the period of validity

8.4 Penalties for breaches

Any infringement of our intellectual property rights may result in :

Immediate suspension of licence
Civil and criminal proceedings
Damages and interest
Ban on access to our future products

8.5 Protection of material products

In addition to protecting its software, Immergence Studio also holds exclusive rights to the hardware products associated with its immersive solutions:

Protected products :

🧯 Educational fire extinguishers (VR/AR and hybrid physical/virtual models)
🚒 Augmented fire hose (3 in 1 system)
⚙️ Parts and fastening systems designed and printed in 3D
📦 Complete teaching kits and customised accessories

8.6 Specific prohibitions

Actions strictly forbidden without written authorisation from Immergence Studio:

🚫 Reproduction, copying or 3D printing of our parts, prototypes or attachment systems.
🚫 Manufacture or distribution of replicas, even partial, of educational fire extinguishers or of the AR lance.
🚫 Marketing of any derivative product using our designs, concepts or proprietary technologies.
🚫 Use of our hardware products for reverse engineering or competitive development purposes.

8.7 Reinforced penalties

Any reproduction or misappropriation of our material products constitutes an act of fraud. counterfeiting and commercial parasitism. These violations expose the perpetrator to :

Civil and criminal proceedings (Intellectual Property Code - articles L335-2 et seq.)
Claim for damages covering the entire loss suffered
Immediate ban on use and recall of counterfeit products

9. Protection of personal data

The use of our solutions involves the processing of personal data for training purposes. This processing is governed by our Privacy Policy available on pro-xr.com.

Main RGPD guarantees :

Minimal and transparent data collection
Advanced information security
Respect for all your rights (access, rectification, deletion)
Secure hosting in Europe
No resale of data to third parties

Contact DPO : contact@pro-xr.com - Subject "Data protection

10. Modification of the general terms and conditions

10.1 Possible developments

Immergence Studio reserves the right to modify its Terms and Conditions of Sale in order to adapt :

Technical developments to our solutions
Regulatory changes
Improving our services
Developments in the VR/AR training market

10.2 Customer information

Methods of notification :

🌐 Website : Publication on pro-xr.com
📱 Applications : Information message at launch

10.3 Acceptance of modifications

The new conditions apply:

Automatically on new orders
Licences renewed after the effective date
Option to refuse major changes (termination of contract)

11. Jurisdiction and applicable law

11.1 Applicable law

These General Terms and Conditions of Sale are subject to the French law.

11.2 Dispute resolution

Out-of-court settlement procedure :

Direct contact: contact@pro-xr.com - Claims department
Internal mediation : Attempt to resolve within 30 days
External mediation : Use of a professional mediator
Legal action : Only as a last resort

11.3 Jurisdiction

Consumers : Courts of the customer's domicile or registered office
Professionals : Competent courts in Nantes
International disputes : In accordance with applicable international conventions

11.4 Consumer mediation

For consumers: In the event of an unresolved dispute, free recourse to mediation:

CNPM - Consumer mediation
27 avenue de la libération - 42400 Saint-Chamond
Website: cnpm-mediation-consommation.eu

12. General provisions

12.1 Entire agreement

These GTC constitute the entire agreement between PRO-XR and the Client, unless special conditions are expressly agreed in writing.

12.2 Partial nullity

If any provision is found to be invalid or unenforceable, the other provisions shall remain in full force and effect.

12.3 Storage and archiving

Immergence Studio keeps the General Terms and Conditions applicable to each order for the legal retention period (10 years for invoices, 3 years for commercial data).

12.4 Force majeure

Immergence Studio shall not be held liable for failure to perform its obligations in the event of force majeure or exceptional circumstances beyond its control.

Customer service and support

If you have any questions about these terms of sale or our PRO-XR solutions :