Terms and Conditions

Terms and Conditions - Pro XR

1. Legal information

Company : IMMERGENCE STUDIO (Publisher of PRO-XR)

Legal form : SASU

SIREN : 812 754 174

Share capital : 2000€

Registered office: 2 Rue du Pré Pichaud, 44320 CHAUMES-EN-RETZ

Email : contact@pro-xr.com

Website : https://pro-xr.com

Director of publication : L. LENOUVEL

Registered trademark : PRO-XR is a registered trademark of Immergence Studio, which specialises in immersive training solutions for safety and risk prevention.

2. Presentation of the offer

PRO-XR offers a complete range of immersive solutions dedicated to safety and prevention training using innovative virtual reality (VR) and augmented reality (AR) technologies.

2.1 Immersive training applications

🔥 FAST XR

Mixed Reality (MR) and Virtual Reality (VR) tool for fire simulation and training support

🚑 HELP XR

Awareness and maintenance of skills (MAC SST) in augmented reality first aid

🔍 Risk Hunter XR

Identifying and preventing risks in the workplace using augmented reality

⚡ Fault Line XR

Specialised training in fault detection and management

2.2 Additional services

Supply of user licences : Temporary or permanent access to applications
Sale of specialist equipment : VR headsets, interactive accessories, complete kits
Technical support : Installation, assistance with getting started and support, according to the conditions defined in the quote.
Safety Day XR : Immersive educational days with our certified partners

Certified partners : More than 150 training organisations across France are equipped with our PRO XR solutions to provide awareness-raising, training and refresher courses for company staff.

3. Licensing terms and conditions

3.1 Available licence periods

Our user licences offer flexible access adapted to different training needs:

24 hours 48 hours 7 days 30 days 12 months Perpetual licence

Type of licence	Duration	Recommended use	Pricing
One-off training	24h - 48h	Demonstrations, events	On request
Short course	7 days	Intensive training sessions	On request
Standard training	30 days	Complete training cycles	On request
Annual licence	12 months	Regular professional use	On request
Perpetual licence	Unlimited	Permanent training centres	On request

3.2 Activation and use

Licence security :

Once a licence has been activated, it is linked in the following way exclusive and final to a specific device
This link guarantees data security and prevents unauthorised reinstallation.
Any attempt to circumvent these restrictions is strictly prohibited et constitue une violation des présentes CGV
Violations will result in the immediate and permanent suspension of the licence., without any refund whatsoever

⚠️ Device reset: In the event of a complete factory reset of the device, whether voluntary or due to a technical malfunction, the activated license is automatically disabled. The client must inform Immergence Studio within 7 working days via contact@pro-xr.com to proceed with a reactivation.

✅ Reset following a confirmed manufacturer bug: Free reactivation granted upon presentation of proof (Meta support ticket, technical report), up to'one reactivation per licence and per year
🚫 Voluntary or Culpable Reset by the Customer: Reactivation subject to billing at the current rate, with no refund for the unused period
🚫 Failure to report within the specified timeframe: Reactivation may be refused or charged for, at the sole discretion of Immergence Studio.

Conservation responsibility The client is solely responsible for the safekeeping and proper use of the device on which the licence is activated. Immergence Studio shall not be held responsible for any loss of access resulting from a failure, loss, or destruction of the device not attributable to Immergence Studio.

3.3 Responsibility of the user

The user is responsible for installing the licence correctly.
Activation must be carried out on a compatible device (see list of recommended equipment).
Immergence Studio cannot be held responsible in the event of incompatibility resulting from equipment that is not recommended.
The minimum system requirements must be met to ensure correct operation

4. Sale of specialist equipment

4.1 Available products

Immergence Studio offers equipment specifically designed to accompany its immersive solutions:

🥽 VR headsets

Meta Quest 3, HTC Vive, Pico 4 Enterprise - High-performance standalone headsets

Augmented fire extinguishers

Commercially available real fire extinguishers (2Kg CO2 / 6L Water) made compatible with FAST XR via a proprietary passive attachment system

📱 Rear equipment

Tablets and smartphones compatible with augmented reality

📦 Complete kits

Packages including equipment, licences and onboarding support

4.2 Configuration and compatibility

Minimum recommended specifications :

VR headsets : Meta Quest 3 (recommended), HTC Vive Pro, Pico 4 Enterprise
Play area : 2m x 2m minimum for virtual reality
Login : Stable Wi-Fi (minimum 25 Mbps for streaming)
Lighting : Optimum ambient lighting for AR tracking

4.3 Warranty and maintenance

🛡️

Manufacturer's warranty

12 months Meta Quest against manufacturing defects

🔧

Technical support

Email technical support included for 12 months, as part of use compliant with these T&Cs

📞

Dedicated hotline

Priority support for equipment customers

🔄

Replacement

Exchange in case of proven failure, subject to stock availability and prior agreement from Immergence Studio

Warranty exclusions : The warranty does not apply in cases of misuse, unauthorised modification of the equipment, drops or liquid damage. Any replacement is subject to prior technical validation by Immergence Studio and does not constitute a commitment to a timeframe.

5. Order process

Quote request

Contact via pro-xr.com or direct email

Personalised study

Analysis of your needs and recommendations

Detailed quote

Complete proposal with rates and deadlines

Validation & payment

Signature of quotation and deposit

Delivery & activation

Installation and support with getting started included, as per the terms of the quotation.

⚠️ Acceptance of T&Cs: By signing the quote issued by Immergence Studio, the client acknowledges having read these General Terms and Conditions of Sale, available at pro-xr.com, and accepts them without reservation. Signing the quote constitutes full and complete acceptance of these General Terms and Conditions of Sale.

5.1 Terms of payment

All orders: Deposit of 25%% upon order confirmation, balance of 75%% upon delivery or license activation
Key accounts: Special conditions negotiated according to a framework agreement established in writing prior to any order.

⚠️ Important: All orders will only be processed upon receipt of the deposit. The deposit paid is acquired by Immergence Studio and cannot be refunded in the event of cancellation initiated by the client.

5.2 Delivery times

⚠️ Information : The timescales indicated below are for information purposes only. They may vary depending on stock availability, supplier lead times, and logistical constraints. Immergence Studio cannot be held responsible for any delivery delays, and such delays cannot under any circumstances justify order cancellation or a refund.

Type of order	Indicative timeframe
Material in stock	Subject to availability — usually within a few working days
Complete kits	Subject to availability — usually within 2 to 3 weeks
Special orders	On quote — delivery time communicated upon order confirmation

6. Return and refund policy

6.1 General principle

The products and services marketed by Immergence Studio are exclusively intended for professional clients acting within the scope of their professional activity. Every buyer expressly acknowledges and declares that they are acting as a professional within the meaning of the Consumer Code, and therefore waive any right of withdrawal provided for in Articles L.221-18 et seq. of the Consumer Code. As such, no returns or refunds will be accepted after order validation, except in the case of a proven defect in the equipment directly attributable to Immergence Studio.

Important information:

On validating their order, the customer explicitly recognises acting as a professional and waive any consumer right of withdrawal
No right of withdrawal applies (B2B sales exclusively)
No returns for personal reasons, inconclusive tests or change of project will be accepted.
All purchases are considered Firm and final upon validation of the order
Immergence Studio reserves the right to refuse any order originating from a private individual or a non-professional entity.

⚠️ Mandatory declaration: By placing any order, the customer hereby declares in good faith to be acting in the course of their professional activity. Any false declaration in this regard shall incur the sole responsibility of the customer and shall not give rise to any refund or recourse against Immergence Studio.

6.2 Equipment

The equipment delivered is deemed to be compliant and functional. No returns will be accepted in the absence of a proven technical defect.

In the event of a technical fault: replacement or repair only
No refunds will be made

6.3 Digital licences

Licences are digital products that can be activated immediately:

No activated licence can be reimbursed
No cancellation after activation
An exchange can only be offered in the event of a proven technical problem.

6.4 Exceptional cases

Immergence Studio reserves the right, at its sole and absolute discretion, to grant a commercial gesture in circumstances it deems exceptional. This right does not constitute an obligation, a precedent, nor an acknowledgment of a right to refund or return.

⚠️ Important: Any commercial gesture granted exceptionally by Immergence Studio cannot be invoked as a precedent, nor be interpreted as a modification of these T&Cs or an acknowledgment of any right to refund for the client concerned or for any other client.

7. Limitation of liability and warranties

7.1 Use and maintenance

Immergence Studio cannot be held responsible for damage resulting from :

Improper use : Misuse of training applications
Equipment not recommended: Uncertified or obsolete equipment
Unsuitable environment : Insufficient space, inadequate lighting
User negligence : Lack of maintenance, incorrect handling
Force majeure : Events beyond our control

7.2 Guarantee of conformity

Our commitments:

Products complying with advertised specifications
Applications tested and validated on recommended equipment
Compliance with current safety standards
Educational content maintained and improved according to technical and regulatory developments, without a defined frequency commitment

7.3 Technical support

We offer full technical support to ensure :

Correct installation : Optimum equipment configuration
Optimum use : An onboarding session included with the delivery, according to the terms and conditions defined in the quote.
Preventive maintenance : Maintenance tips and best practice
Software developments : Immergence Studio endeavours to provide updates during the licence period, without this constituting a contractual obligation regarding frequency or content.

7.4 Limitation of liability

Immergence Studio's liability is limited to the amount actually paid by the client under the relevant contract. We cannot be held liable for indirect damages, loss of business, or intangible losses, including in the event of a third-party claim relating to intellectual property rights.

7.5 Warranty of Title — Intellectual Property

Immergence Studio declares that it holds or has the necessary usage rights for the marketing and provision of the FAST XR solution and all of its software solutions.

In the event of legal action by a third party claiming intellectual property rights over all or part of the solution provided, Immergence Studio undertakes to:

To take the client's side, at their expense, within the scope of this action; ;
Make best endeavours to ensure the continuity of the client's use of the solution; ;
Failing that, refund the customer for sums paid for the remaining licence period.

This warranty is strictly limited to the total amount of sums actually paid by the customer under the contract concerned. It does not cover indirect damage, loss of earnings or consequential immaterial losses.

8. Intellectual property rights

8.1 Ownership and protection of our creations

Immergence Studio declares itself to be the author and holder of all intellectual property rights relating to its software solutions. These solutions have been developed independently and are protected by the following rights:

Protected elements :

FAST XR, HELP XR, Risk Hunter XR, Fault Line XR : Software and content
Algorithms and simulation engines : Proprietary technologies
Teaching content : Scenarios, exercises, assessments
Design and interfaces : Visual and ergonomic elements
Brands and logos : PRO-XR and communication elements

8.2 Formal prohibitions

Actions strictly prohibited:

🚫 Unauthorised reproduction: Copying and duplicating software
🚫 Reverse engineering : Decompilation, source code analysis
🚫 Modification : Alteration of applications or content
🚫 Redistribution : Resale and subletting of licences
🚫 Unauthorised commercial use : Operating without an appropriate licence

8.3 Rights of use granted

The acquisition of a PRO-XR licence only grants :

Right of use : Use in accordance with the licence
Training your staff : Internal educational use
Integration into your programmes : Under the terms of the licence
Technical support : Assistance included during the licence validity period

8.4 Prohibition of commercial and competitive exploitation

Strictly prohibited actions without prior written agreement from Immergence Studio:

🚫 Competition or prize submission The licensee shall not present or highlight PRO-XR solutions (FAST XR, HELP XR, Risk Hunter XR, Fault Line XR) in the context of any application for a prize, trophy, competition or tender, without prior written authorisation from Immergence Studio.
🚫 Unauthorised public communication: All public communication (press, social media, events) referencing PRO-XR solutions as a differentiating or innovative element of the licensee’s business must explicitly mention Immergence Studio as the solution's publisher.
🚫 Valuation against competitors: The licensee undertakes not to use PRO-XR solutions to develop, promote or market a competing offer, directly or indirectly.

Any breach of these provisions constitutes an unauthorised commercial use within the meaning of Article 8.2 and exposes the licensee to the sanctions provided for in Article 8.5 of these GTC.

8.5 Penalties for breach

Any infringement of our intellectual property rights may result in :

Immediate suspension of licence
Civil and criminal proceedings
Damages and interest
Ban on access to our future products

8.6 Protection of material products

In addition to protecting its software, Immergence Studio also holds exclusive rights to the hardware products associated with its immersive solutions:

Protected products :

Enhanced Extinguishers (actual commercially available extinguishers fitted with our proprietary passive attachment system)
🚒 Augmented fire hose (3 in 1 system)
⚙️ Parts and fastening systems designed and printed in 3D
📦 Complete teaching kits and customised accessories

8.7 Specific Interdictions

Actions strictly forbidden without written authorisation from Immergence Studio:

🚫 Reproduction, copying or 3D printing of our parts, prototypes or attachment systems.
🚫 Manufacturing or distributing replicas, even partial ones, of augmented fire extinguishers or the augmented lance
🚫 Marketing of any derivative product using our designs, concepts or proprietary technologies.
🚫 Use of our hardware products for reverse engineering or competitive development purposes.

8.8 Enhanced sanctions

Any reproduction or misappropriation of our material products constitutes an act of fraud. counterfeiting and commercial parasitism. These violations expose the perpetrator to :

Civil and criminal proceedings (Intellectual Property Code - articles L335-2 et seq.)
Claim for damages covering the entire loss suffered
Immediate ban on use and recall of counterfeit products

9. Protection of personal data

The use of our solutions involves the processing of personal data for training purposes. This processing is governed by our Privacy Policy available on pro-xr.com.

Main RGPD guarantees :

Minimal and transparent data collection
Advanced information security
Respect for all your rights (access, rectification, deletion)
Secure hosting in Europe
No resale of data to third parties

Contact DPO : contact@pro-xr.com - Subject "Data protection

10. Modification of the general terms and conditions

10.1 Possible developments

Immergence Studio reserves the right to modify its Terms and Conditions of Sale in order to adapt :

Technical developments to our solutions
Regulatory changes
Improving our services
Developments in the VR/AR training market

10.2 Customer information

Methods of notification :

🌐 Website : Publication on pro-xr.com
📱 Applications : Information message at launch

10.3 Acceptance of modifications

The new conditions apply:

Automatically upon new orders as they are published on pro-xr.com
Licences renewed after the effective date
Continued use of PRO-XR solutions after publication of the new General Terms and Conditions is considered full and complete acceptance new conditions

⚠️ Important: If the customer disagrees with the new terms, they have 30 days from their publication to terminate their contract. After this period, the new general terms and conditions are deemed to be accepted without reservation.

11. Jurisdiction and applicable law

11.1 Applicable law

These General Terms and Conditions of Sale are subject to the French law.

11.2 Dispute resolution

Out-of-court settlement procedure :

Direct contact: contact@pro-xr.com - Claims department
Internal mediation : Attempt at amicable resolution within a reasonable timeframe
External mediation : Use of a professional mediator
Legal action : Only as a last resort

11.3 Jurisdiction

These T&Cs being concluded exclusively between professionals, all disputes relating to their formation, interpretation or performance shall be submitted to the exclusive jurisdiction of Competent courts of Saint-Nazaire, notwithstanding a plurality of defendants or a third-party claim.

Professionals : Competent courts of Saint-Nazaire
International disputes : In accordance with applicable international conventions

11.4 Professional Mediation

As these T&Cs are reserved for professionals, no consumer mediation scheme applies. In the event of a dispute not resolved amicably, the parties may, by mutual agreement, call upon a professional mediator before any legal action is taken.

12. General provisions

12.1 Entire agreement

These GTC constitute the entire agreement between PRO-XR and the customer, except for specific conditions expressly agreed in writing as an addendum signed by both parties, simple exchanges by email not constituting opposable specific conditions.

12.2 Partial nullity

If any provision is found to be invalid or unenforceable, the other provisions shall remain in full force and effect.

12.3 Storage and archiving

Immergence Studio keeps the General Terms and Conditions applicable to each order for the legal retention period (10 years for invoices, 3 years for commercial data).

12.4 Force majeure

Immergence Studio shall not be held liable for failure to perform its obligations in the event of force majeure or exceptional circumstances beyond its control.

Customer service and support

If you have any questions about these terms of sale or our PRO-XR solutions :