Terms and Conditions

Terms and Conditions - Pro XR

1. Legal information

Company : IMMERGENCE STUDIO (PRO-XR publisher)

Legal form : SASU

SIREN : 812 754 174

Share capital : 2000€

Head office : 2 Rue du Pré Pichaud, 44320 CHAUMES-EN-RETZ

Email : contact@pro-xr.com

Website : https://pro-xr.com

Director of publication: L. LENOUVEL

Registered trademark : PRO-XR is a registered trademark of Immergence Studio, specialized in immersive training solutions for safety and risk prevention.

2. Presentation of the offer

PRO-XR offers a complete range of immersive solutions dedicated to safety and prevention training through innovative virtual reality (VR) and augmented reality (AR) technologies.

2.1 Immersive training applications

🔥 FAST XR

Mixed Reality (MR) and Virtual Reality (VR) fire training and simulation tool

🚑 HELP XR

Awareness and maintenance of skills (MAC SST) in augmented reality first aid

🔍 Risk Hunter XR

Risk identification and prevention in the workplace using augmented reality

⚡ Fault Line XR

Specialized training for fault detection and management

2.2 Additional services

Supply of user licenses : Temporary or permanent access to applications
Specialized equipment sales : VR headsets, interactive accessories, complete kits
Technical support : Installation, onboarding assistance, and support, according to the conditions defined in the quote.
Safety Day XR: Immersive training days with our certified partners

Certified partners : More than 150 training organizations across France equipped with our PRO XR solutions for awareness-raising, training and refresher courses.

3. Licensing terms and conditions

3.1 Available license periods

Our user licenses offer flexible access to suit different training needs:

24 heures 48 hours 7 days 30 days 12 months Perpetual license

License type	Duration	Recommended use	Pricing
One-off training	24h - 48h	Demonstrations, events	On request
Short courses	7 days	Intensive training sessions	On request
Standard training	30 days	Complete training cycles	On request
Annual license	12 months	Regular professional use	On request
Perpetual license	Unlimited	Permanent training centers	On request

3.2 Activation and use

License security :

Once activated, a license is linked to a specific exclusive and final to a specific device
This link guarantees data security and prevents unauthorized reinstallation.
Any attempt to circumvent these restrictions is strictly prohibited and constitutes a violation of these T&Cs
Violations will result in immediate and permanent license suspension., without any refund whatsoever

⚠️ Device reset: In case of a complete factory reset (whether voluntary or due to a technical malfunction), the activated license is automatically disabled. The client must inform Immergence Studio within 7 business days via contact@pro-xr.com to proceed with a reactivation.

✅ Reset due to a confirmed manufacturer bug: Free reactivation granted upon presentation of proof (Meta support ticket, technical report), up to a maximum of'one reactivation per license and per year
🚫 Voluntary or negligent reset by the client: Reactivation subject to billing at the current rate, with no refund for unused periods
🚫 Failure to report within the specified timeframe: Reactivation may be refused or charged at Immergence Studio's sole discretion

Conservation Responsibility: The client is solely responsible for the preservation and proper use of the device on which the license is activated. Immergence Studio shall not be held responsible for any loss of access resulting from the failure, loss, or destruction of the device not attributable to Immergence Studio.

3.3 User responsibility

The user is responsible for the correct installation of the license.
Activation must be performed on a compatible device (see list of recommended equipment).
Immergence Studio cannot be held responsible for any incompatibility resulting from equipment not recommended by Immergence Studio.
To ensure proper operation, the following minimum system requirements must be met

4. Specialized equipment sales

4.1 Available products

Immergence Studio offers equipment specifically designed to accompany its immersive solutions:

🥽 VR headsets

Meta Quest 3, HTC Vive, Pico 4 Enterprise - High-performance standalone headsets

Augmented fire extinguishers

Commercial actual fire extinguishers (CO2 2Kg / Water 6L) made compatible with FAST XR via a proprietary passive attachment system

📱 Rear equipment

Augmented reality-enabled tablets and smartphones

📦 Complete kits

Packages including equipment, licenses, and onboarding support

4.2 Configuration and compatibility

Minimum recommended specifications :

VR headsets : Meta Quest 3 (recommended), HTC Vive Pro, Pico 4 Enterprise
Play area : 2m x 2m minimum for virtual reality
Login : Stable Wi-Fi (minimum 25 Mbps for streaming)
Lighting : Optimal ambient lighting for AR tracking

4.3 Warranty and maintenance

🛡️

Manufacturer's warranty

12 months Meta Quest against manufacturing defects

🔧

Technical support

Email technical support included for 12 months, as part of usage compliant with these GTC

📞

Dedicated hotline

Priority support for equipment customers

🔄

Replacement

Exchange in case of proven failure, subject to stock availability and prior agreement from Immergence Studio

Warranty exclusions : The warranty does not apply in cases of misuse, unauthorized modification of the equipment, drops, or liquid damage. Any replacement is subject to prior technical validation by Immergence Studio and does not constitute a commitment to a timeframe.

5. Order process

Request a quote

Contact via pro-xr.com or direct email

Customized study

Analysis of your needs and recommendations

Detailed quotation

Complete proposal with rates and deadlines

Validation & payment

Signature of quotation and deposit

Delivery & activation

Installation and onboarding support included, as per the terms of the quote

⚠️ Acceptance of General Terms and Conditions: By signing the quote issued by Immergence Studio, the client acknowledges having read and accepts without reservation the present General Terms and Conditions of Sale available on pro-xr.com. Signing the quote constitutes full and complete acceptance of the present General Terms and Conditions of Sale.

5.1 Terms of payment

All orders: 50% deposit upon order confirmation, 50% balance upon delivery or license activation
Key accounts : Special conditions negotiated according to a framework agreement established in writing prior to any order

⚠️ Important: All orders will only be processed after receipt of the deposit. The deposit paid is acquired by Immergence Studio and cannot be refunded in case of cancellation initiated by the client.

5.2 Delivery times

⚠️ Information: The delivery times indicated below are for informational purposes only. They may vary depending on stock availability, supplier lead times, and logistical constraints. Immergence Studio cannot be held responsible for any delivery delay, and such a delay can in no way justify the cancellation of an order or a refund.

Order type	Estimated delivery time
Material in stock	Subject to availability - generally within a few business days
Complete kits	Subject to availability - typically within 2 to 3 weeks
Special orders	Upon quotation — delivery time communicated upon order confirmation

6. Return and refund policy

6.1 General principle

The products and services marketed by Immergence Studio are exclusively intended for professional clients acting within the scope of their professional activities. Every buyer expressly acknowledges and declares that they are acting as a professional within the meaning of the Consumer Code, and therefore waives any right of withdrawal provided for in Articles L.221-18 et seq. of the Consumer Code. As such, no returns or refunds will be accepted after order validation, except in cases of proven defects in the equipment directly attributable to Immergence Studio.

Important information:

Upon validating its order, the customer explicitly acknowledges acting as a professional and waives any consumer right of withdrawal
No right of withdrawal applies (B2B sales exclusively)
No returns for personal reasons, inconclusive tests or project changes will be accepted.
All purchases are considered Firm and definitive upon order validation
Immergence Studio reserves the right to refuse any order from an individual or non-professional entity.

⚠️ Mandatory declaration: By placing any order, the client hereby declares in good faith that they are acting within the scope of their professional activity. Any false declaration in this regard engages the client's sole responsibility and shall not give rise to any refund or recourse against Immergence Studio.

6.2 Hardware

The equipment delivered is deemed to be compliant and functional. No returns will be accepted in the absence of a proven technical defect.

In the event of a technical fault: replacement or repair only
No refunds will be made

6.3 Digital licenses

Licenses are digital products that can be activated immediately:

Activated licenses are non-refundable
No cancellation after activation
An exchange can only be offered in the event of a proven technical problem.

6.4 Exceptional cases

Immergence Studio reserves the right, at its sole and complete discretion, to grant a commercial gesture in circumstances it deems exceptional. This right does not constitute, in any way, an obligation, a precedent, or the acknowledgment of a right to reimbursement or return.

⚠️ Important: Any commercial gesture granted exceptionally by Immergence Studio cannot be invoked as a precedent, nor interpreted as a modification of these GTC or an acknowledgment of any right to reimbursement for the client concerned or for any other client.

7. Limitation of liability and warranties

7.1 Use and maintenance

Immergence Studio cannot be held responsible for damages resulting from :

Improper use : Misuse of training applications
Equipment not recommended: Uncertified or obsolete equipment
Unsuitable environment : Insufficient space, inadequate lighting
User negligence : Lack of maintenance, incorrect handling
Force majeure : Events beyond our control

7.2 Warranty of conformity

Our commitments:

Products meet advertised specifications
Applications tested and validated on recommended equipment
Compliance with current safety standards
Educational content maintained and improved according to technical and regulatory changes, without commitment to a defined frequency

7.3 Technical support

We offer comprehensive technical support to ensure :

Correct installation : Optimum equipment configuration
Optimum use : A setup session included with delivery, according to the terms defined in the quote
Preventive maintenance : Maintenance tips and best practices
Software developments : Immergence Studio strives to offer updates during the license period, without this constituting a contractual obligation regarding frequency or content.

7.4 Limitation of liability

Immergence Studio's liability is limited to the amount actually paid by the client under the relevant contract. We shall not be held liable for indirect damages, loss of business, or intangible damages, including in the event of a third-party claim relating to intellectual property rights.

7.5 Warranty

Immergence Studio declares that it holds or has the necessary usage rights for the marketing and provision of the FAST XR solution and all of its software solutions.

In the event of legal action by a third party claiming intellectual property rights over all or part of the solution provided, Immergence Studio undertakes to:

To take the client's side at their expense, as part of this action; ;
Use best efforts to ensure the client's continued use of the solution; ;
Failing that, refund the customer the sums paid for the remaining license period.

This warranty is strictly limited to the total amount of sums actually paid by the client under the contract concerned. It does not cover indirect damages, loss of operation, or consequential intangible losses.

8. Intellectual property rights

8.1 Ownership and Protection of Our Creations

Immergence Studio declares itself the author and owner of all intellectual property rights concerning its software solutions. These solutions were developed independently and are protected by the following rights:

Protected elements :

FAST XR, HELP XR, Risk Hunter XR, Fault Line XR : Software and content
Algorithms and simulation engines : Proprietary technologies
Teaching content : Scenarios, exercises, assessments
Design and interfaces : Visual and ergonomic elements
Brands and logos : PRO-XR and communication elements

8.2 Formal prohibitions

Actions strictly prohibited:

🚫 Unauthorized reproduction: Copying and duplicating software
🚫 Reverse engineering : Decompilation, source code analysis
🚫 Modification : Alteration of applications or content
🚫 Redistribution : Resale and sublease of licenses
🚫 Unauthorized commercial use : Operating without an appropriate license

8.3 Rights of use granted

The acquisition of a PRO-XR license grants only :

Right of use : Use in accordance with the license
Training your staff : Internal educational use
Integration into your programs : Under the terms of the license
Technical support : Assistance included for the duration of the license

8.4 Prohibition of commercial and competitive exploitation

Strictly prohibited actions without prior written agreement from Immergence Studio:

🚫 Competition or award submission: The licensee is prohibited from presenting or highlighting PRO-XR solutions (FAST XR, HELP XR, Risk Hunter XR, Fault Line XR) within any application for an award, trophy, competition, or tender, without prior written authorization from Immergence Studio.
🚫 Unauthorized public communication: All public communication (press, social media, events) referring to PRO-XR solutions as a differentiating or innovative element of the licensee's business must explicitly mention Immergence Studio as the publisher of the solution.
🚫 Valuation among competitors: The licensee is prohibited from using PRO-XR solutions to develop, promote, or market a competing offering, directly or indirectly.

Any violation of these provisions constitutes unauthorized commercial use within the meaning of Article 8.2 and exposes the licensee to the sanctions provided for in Article 8.5 of these GTC.

8.5 Penalties for Breach

Any infringement of our intellectual property rights may result in :

Immediate suspension of license
Civil and criminal proceedings
Damages and interest
No access to our future products

8.6 Hardware Product Protection

In addition to software protection, Immergence Studio also holds exclusive rights to the hardware products associated with its immersive solutions:

Protected products :

Enhanced fire extinguishers (actual commercial fire extinguishers equipped with our proprietary passive attachment system)
🚒 Augmented fire hose (3-in-1 system)
⚙️ 3D-printed parts and fastening systems
📦 Complete teaching kits and customized accessories

8.7 Specific Prohibitions

Actions strictly forbidden without written authorization from Immergence Studio:

🚫 Reproduction, copying or 3D printing of our parts, prototypes or fastening systems
🚫 Fabrication or distribution of replicas, even partial ones, of augmented extinguishers or the augmented lance
🚫 Marketing of any derivative product using our proprietary designs, concepts or technologies
🚫 Use of our hardware products for reverse engineering or competitive development purposes

8.8 Enhanced Sanctions

Any reproduction or misappropriation of our material products constitutes an act of fraud. counterfeiting and commercial parasitism. These violations expose the author to :

Civil and criminal proceedings (Intellectual Property Code - articles L335-2 et seq.)
Claim for damages covering the entire loss suffered
Immediate ban on use and recall of counterfeit products

9. Personal data protection

The use of our solutions involves the processing of personal data for training purposes. This processing is governed by our Privacy Policy available on pro-xr.com.

Main RGPD guarantees :

Minimal and transparent data collection
Advanced information security
Respect for all your rights (access, rectification, deletion)
Secure hosting in Europe
No resale of data to third parties

Contact DPO : contact@pro-xr.com - Subject "Data protection"

10. Modification of general terms and conditions

10.1 Possible developments

Immergence Studio reserves the right to modify its terms and conditions of sale in order to adapt :

Technical upgrades to our solutions
Regulatory changes
Improving our services
Developments in the VR/AR training market

10.2 Customer information

Notification procedure :

🌐 Website : Publication on pro-xr.com
📱 Applications : Information message at launch

10.3 Acceptance of modifications

The new conditions apply:

Automatically for new orders as soon as they are published on pro-xr.com
Licenses renewed after the effective date
Continued use of PRO-XR solutions after publication of the new General Terms and Conditions is worth full and complete acceptance new conditions

⚠️ Important: In case of disagreement with the new terms and conditions, the customer has 30 days from their publication to terminate their contract. After this period, the new terms and conditions are deemed to be accepted without reservation.

11. Jurisdiction and applicable law

11.1 Applicable law

The present General Terms and Conditions of Sale are subject to the French law.

11.2 Dispute resolution

Amicable resolution procedure :

Direct contact: contact@pro-xr.com - Claims department
Internal mediation : Attempt at an amicable resolution within a reasonable timeframe
External mediation : Use of a professional mediator
Legal action : Only as a last resort

11.3 Jurisdiction

These GTC being concluded exclusively between professionals, any dispute relating to their formation, interpretation, or performance shall be submitted to the exclusive jurisdiction of Competent courts of Saint-Nazaire, notwithstanding a plurality of defendants or a third-party claim.

Professionals : Competent courts of Saint-Nazaire
International disputes : In accordance with applicable international conventions

11.4 Professional Mediation

As these general terms and conditions are intended for professionals, no consumer mediation system applies. In the event of an unresolved dispute, the parties may, by mutual agreement, resort to a professional mediator before any legal action.

12. General provisions

12.1 Entire agreement

These GTC constitute the entire agreement between PRO-XR and the client, except for specific conditions expressly agreed in writing in the form of an addendum signed by both parties; mere email exchanges do not constitute specific enforceable conditions.

12.2 Partial nullity

If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12.3 Storage and archiving

Immergence Studio keeps the General Terms and Conditions applicable to each order for the legal retention period (10 years for invoices, 3 years for commercial data).

12.4 Force majeure

Immergence Studio shall not be held liable for non-performance of its obligations in the event of force majeure or exceptional circumstances beyond its control.

Customer service and support

If you have any questions about these terms and conditions or our PRO-XR solutions :