Terms and Conditions

Terms and Conditions - Pro XR

1. Legal information

Company : IMMERGENCE STUDIO (PRO-XR publisher)

Legal form : SASU

SIREN : 812 754 174

Share capital : 2000€

Head office : 2 Rue du Pré Pichaud, 44320 CHAUMES-EN-RETZ

Email : contact@pro-xr.com

Website : https://pro-xr.com

Director of publication: L. LENOUVEL

Registered trademark : PRO-XR is a registered trademark of Immergence Studio, specialized in immersive training solutions for safety and risk prevention.

2. Presentation of the offer

PRO-XR offers a complete range of immersive solutions dedicated to safety and prevention training through innovative virtual reality (VR) and augmented reality (AR) technologies.

2.1 Immersive training applications

🔥 FAST XR

Fire safety training with virtual reality fire extinguisher simulators

🚑 HELP XR

Awareness and maintenance of skills (MAC SST) in augmented reality first aid

🔍 Risk Hunter XR

Risk identification and prevention in the workplace using augmented reality

⚡ Fault Line XR

Specialized training for fault detection and management

2.2 Additional services

Supply of user licenses : Temporary or permanent access to applications
Specialized equipment sales : VR headsets, interactive accessories, complete kits
Technical support : Installation, training, personalized support
Safety Day XR: Immersive training days with our certified partners

Certified partners : More than 150 training organizations across France equipped with our PRO XR solutions for awareness-raising, training and refresher courses.

3. Licensing terms and conditions

3.1 Available license periods

Our user licenses offer flexible access to suit different training needs:

24 heures 48 hours 7 days 30 days 12 months Perpetual license

License type	Duration	Recommended use	Pricing
One-off training	24h - 48h	Demonstrations, events	On request
Short courses	7 days	Intensive training sessions	On request
Standard training	30 days	Complete training cycles	On request
Annual license	12 months	Regular professional use	On request
Perpetual license	Unlimited	Permanent training centers	On request

3.2 Activation and use

License security :

Once activated, a license is linked to a specific exclusive to a specific device
This link guarantees data security and prevents unauthorized reinstallation.
Any attempt to circumvent these restrictions is strictly prohibited
Violations may result in immediate suspension of the license.

3.3 User responsibility

The user is responsible for the correct installation of the license.
Activation must be performed on a compatible device (see list of recommended equipment).
Immergence Studio cannot be held responsible for any incompatibility resulting from equipment not recommended by Immergence Studio.
To ensure proper operation, the following minimum system requirements must be met

3.4 FAST XR subscription - Go Edition - VSE/Freelance offer

3.4.1 Presentation of the offer

FAST XR - Go Edition is a monthly subscription specially designed for small businesses, freelancers and self-employed entrepreneurs. This preferential price offer gives access to a lighter version of FAST XR, exclusively in augmented reality (AR).

Contents of the FAST XR - Go Edition subscription :

Augmented reality modules only: Access to fire training scenarios in AR
Augmented fire extinguisher with 3D tracking
Realistic, customizable AR scenarios
Unlimited training sessions
Priority premium technical support
Full documentation and Press Kit
One-hour personalized start-up coaching

Exclusions - Not included in FAST XR - Go Edition :

🚫 Virtual reality (VR) modules
🚫 Immersive VR scenarios
🚫 Advanced multi-user modules in VR
🚫 Premium features reserved for full licenses

3.4.2 Strict eligibility conditions

FAST XR - Go Edition subscription at 159/month incl. VAT is reserved exclusively for structures meeting all of the following criteria:

Criteria	Mandatory condition
Professional status	VSE, self-employed, auto-entrepreneur (fewer than 10 employees)
Annual sales	Less than €100,000 excl.
VAT liability	NOT subject to VAT (basic VAT exemption)

⚠️ Mandatory verification : The subscriber must go through the qualification questionnaire before subscribing. Any subscription without prior validation of the eligibility criteria is considered non-compliant.

3.4.3 Verification and cancellation rights

Immergence Studio reserves the right to :

Check at any time the subscriber's corporate status
Request supporting documents (KBIS extract, VAT declaration, balance sheet, VAT exemption certificate)
Suspend subscription immediately in the event of failure to provide supporting documents within 15 days
Cancel subscription automatically if eligibility criteria are not met

3.4.4 Consequences of non-compliance with eligibility criteria

In the event of proven non-compliance with eligibility criteria :

Cancellation procedure :

Email notification : The subscriber receives an email informing him or her that the criteria have not been met.
7-day period : The subscriber has 7 days to provide proof of eligibility.
Automatic cancellation : After this period without proof, the subscription is automatically cancelled.
Access revoked : Access to FAST XR - Go Edition is immediately deactivated

Situation	Action by Immergence Studio	Refund
Failure to meet criteria from the outset	Immediate cancellation after verification	No refund for months already paid
Criteria not met during the subscription period	Notification + 7-day deadline + cancellation	No refund for the current month
Refusal to provide supporting documents	Immediate suspension then cancellation	No refunds
Intentional misrepresentation	Immediate cancellation + permanent ban	No refund + possible prosecution

3.4.5 Subscription terms and conditions

Subscription features :

Price : 159 € incl. VAT / month
Commitment: No commitment - Can be cancelled at any time
Payment : Automatic monthly via Stripe
Billing : The same day every month
Cancellation : From the customer area, effective at the end of the current period
Renewal : Automatic unless terminated

3.4.6 Transition to a professional offer

If your organization no longer meets the eligibility criteria (sales growth, VAT liability, increase in workforce), you must :

Migration options :

Notify us of your change of status: contact@pro-xr.com
Migrate to a Full FAST XR license with VR and AR modules
Subscribe to'FAST XR Pro subscription to €289 excl. tax/month
Opt for a Customized annual license
Get a Customized corporate offer

Transition support : Immergence Studio is committed to supporting FAST XR - Go Edition subscribers in their transition to an adapted professional offer, with a 30-day transition period and transfer of training data.

3.4.7 Specific legal information

The subscriber acknowledges and accepts that :

The FAST XR - Go Edition offer is a reserved preferential pricing very small businesses/independents
Any false declaration constitutes a breach of these GTC
Immergence Studio can check at any time compliance with eligibility criteria
Cancellation for non-compliance with criteria does not entitle you to any compensation
Months already billed are non-refundable in the event of cancellation for non-eligibility

4. Specialized equipment sales

4.1 Available products

Immergence Studio offers equipment specifically designed to accompany its immersive solutions:

🥽 VR headsets

Meta Quest 3, HTC Vive, Pico 4 Enterprise - High-performance standalone headsets

🧯 Educational fire extinguishers

Fire extinguisher simulators (CO2/water pressure) with integrated sensors

📱 Rear equipment

Augmented reality-enabled tablets and smartphones

📦 Complete kits

Training packages including hardware, licenses and training

4.2 Configuration and compatibility

Minimum recommended specifications :

VR headsets : Meta Quest 3 (recommended), HTC Vive Pro, Pico 4 Enterprise
Play area : 2m x 2m minimum for virtual reality
Login : Stable Wi-Fi (minimum 25 Mbps for streaming)
Lighting : Optimal ambient lighting for AR tracking

4.3 Warranty and maintenance

🛡️

Manufacturer's warranty

12 months Meta Quest against manufacturing defects

🔧

Technical support

PRO-XR support included for 12 months

📞

Dedicated hotline

Priority support for equipment customers

🔄

Express replacement

Exchange within 48 hours in case of failure

Warranty exclusions : The warranty does not apply in the event of misuse, unauthorized modification of the equipment, dropping or liquid damage.

5. Order process

Request a quote

Contact via pro-xr.com or direct email

Customized study

Analysis of your needs and recommendations

Detailed quotation

Complete proposal with rates and deadlines

Validation & payment

Signature of quotation and deposit

Delivery & activation

Installation and training included

5.1 Terms of payment

Individuals and small businesses : Full payment on order
SME/ETI : Deposit 50% - Balance on delivery
Key accounts : Negotiated conditions as per framework agreement

5.2 Delivery times

Order type	Standard lead time	Express delivery
Material in stock	3-5 working days	48h
Complete kits	7-10 working days	72h
Special orders	2-4 weeks	On request

6. Return and refund policy

6.1 Returning equipment

Material returns are accepted under the following conditions:

Accepted return conditions :

Product returned in its original packaging and in perfect condition
All accessories and documentation must be included
No right of withdrawal: sales are exclusively reserved for professionals and are therefore not subject to the right of withdrawal provided for in the French Consumer Code (article L221-18 et seq.).
Product free from all traces of intensive use or deterioration

Return shipping :

At the customer's expense, except in the case of a proven product defect attributable to Immergence Studio.
Secure, insured packaging mandatory for return shipment
Restocking fee: 15% of the invoiced amount in the event of a defect-free return

6.2 Licence refunds

Because of their digital nature, activated licenses follow specific rules:

Situation	Refund	Conditions
PRO-XR error	100%	Incorrect license supplied
Technical problem	Exchange or refund	Proven incompatibility
License activated	Not eligible	Except in exceptional cases

6.3 Return procedure

Contact customer service: contact@pro-xr.com
Obtain a return number (RMA)
Pack the product carefully
Ship with visible RMA number
Refund within 14 days of receipt

7. Limitation of liability and warranties

7.1 Use and maintenance

Immergence Studio cannot be held responsible for damages resulting from :

Improper use : Misuse of training applications
Equipment not recommended: Uncertified or obsolete equipment
Unsuitable environment : Insufficient space, inadequate lighting
User negligence : Lack of maintenance, incorrect handling
Force majeure : Events beyond our control

7.2 Warranty of conformity

Our commitments:

Products meet advertised specifications
Applications tested and validated on recommended equipment
Compliance with current safety standards
Regular updating of educational content

7.3 Technical support

We offer comprehensive technical support to ensure :

Correct installation : Optimum equipment configuration
Optimum use : Training of trainers included
Preventive maintenance : Maintenance tips and best practices
Software developments : Free updates during the license period

7.4 Limitation of liability

Immergence Studio's liability is limited to the amount actually paid by the customer. We cannot be held responsible for indirect damages, operating losses or immaterial damages.

8. Intellectual property rights

8.1 Protection of our creations

All solutions offered by Immergence Studio are protected by intellectual property rights:

Protected elements :

FAST XR, HELP XR, Risk Hunter XR, Fault Line XR : Software and content
Algorithms and simulation engines : Proprietary technologies
Teaching content : Scenarios, exercises, assessments
Design and interfaces : Visual and ergonomic elements
Brands and logos : PRO-XR and communication elements

8.2 Formal prohibitions

Actions strictly prohibited:

🚫 Unauthorized reproduction: Copying and duplicating software
🚫 Reverse engineering : Decompilation, source code analysis
🚫 Modification : Alteration of applications or content
🚫 Redistribution : Resale and sublease of licenses
🚫 Unauthorized commercial use : Operating without an appropriate license

8.3 Rights of use granted

The acquisition of a PRO-XR license grants only :

Right of use : Use in accordance with the license
Training your staff : Internal educational use
Integration into your programs : Under the terms of the license
Support and updates : During the validity period

8.4 Penalties for violations

Any infringement of our intellectual property rights may result in :

Immediate suspension of license
Civil and criminal proceedings
Damages and interest
No access to our future products

8.5 Protecting material products

In addition to software protection, Immergence Studio also holds exclusive rights to the hardware products associated with its immersive solutions:

Protected products :

🧯 Educational fire extinguishers (VR/AR and hybrid physical/virtual models)
🚒 Augmented fire hose (3-in-1 system)
⚙️ 3D-printed parts and fastening systems
📦 Complete teaching kits and customized accessories

8.6 Specific prohibitions

Actions strictly forbidden without written authorization from Immergence Studio:

🚫 Reproduction, copying or 3D printing of our parts, prototypes or fastening systems
🚫 Manufacture or distribution of replicas, even partial, of educational fire extinguishers or the AR lance.
🚫 Marketing of any derivative product using our proprietary designs, concepts or technologies
🚫 Use of our hardware products for reverse engineering or competitive development purposes

8.7 Reinforced penalties

Any reproduction or misappropriation of our material products constitutes an act of fraud. counterfeiting and commercial parasitism. These violations expose the author to :

Civil and criminal proceedings (Intellectual Property Code - articles L335-2 et seq.)
Claim for damages covering the entire loss suffered
Immediate ban on use and recall of counterfeit products

9. Personal data protection

The use of our solutions involves the processing of personal data for training purposes. This processing is governed by our Privacy Policy available on pro-xr.com.

Main RGPD guarantees :

Minimal and transparent data collection
Advanced information security
Respect for all your rights (access, rectification, deletion)
Secure hosting in Europe
No resale of data to third parties

Contact DPO : contact@pro-xr.com - Subject "Data protection"

10. Modification of general terms and conditions

10.1 Possible developments

Immergence Studio reserves the right to modify its terms and conditions of sale in order to adapt :

Technical upgrades to our solutions
Regulatory changes
Improving our services
Developments in the VR/AR training market

10.2 Customer information

Notification procedure :

🌐 Website : Publication on pro-xr.com
📱 Applications : Information message at launch

10.3 Acceptance of modifications

The new conditions apply:

Automatically on new orders
Licenses renewed after the effective date
Possibility of refusing major modifications (termination of contract)

11. Jurisdiction and applicable law

11.1 Applicable law

The present General Terms and Conditions of Sale are subject to the French law.

11.2 Dispute resolution

Amicable resolution procedure :

Direct contact: contact@pro-xr.com - Claims department
Internal mediation : Attempt to resolve within 30 days
External mediation : Use of a professional mediator
Legal action : Only as a last resort

11.3 Jurisdiction

Consumers : Courts of the customer's domicile or registered office
Professionals : Competent courts in Nantes
International disputes : In accordance with applicable international conventions

11.4 Consumer mediation

For consumers : In the event of an unresolved dispute, free recourse to mediation:

CNPM - Consumer mediation
27 avenue de la libération - 42400 Saint-Chamond
Website: cnpm-mediation-consommation.eu

12. General provisions

12.1 Entire agreement

These General Terms and Conditions constitute the entire agreement between PRO-XR and the Customer, unless otherwise expressly agreed in writing.

12.2 Partial nullity

If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12.3 Storage and archiving

Immergence Studio keeps the General Terms and Conditions applicable to each order for the legal retention period (10 years for invoices, 3 years for commercial data).

12.4 Force majeure

Immergence Studio shall not be held liable for non-performance of its obligations in the event of force majeure or exceptional circumstances beyond its control.

Customer service and support

If you have any questions about these terms and conditions or our PRO-XR solutions :