Privacy Policy

1. Introduction

Welcome to our website pro-xr.com, the platform specializing in immersive training solutions for fire safety, first aid and risk prevention in virtual and augmented reality.

Pro XR is committed to protecting the privacy of all its users - trainers, companies, training organizations and learners. This privacy policy transparently explains how we collect, use, protect and respect your personal data in the course of our activities.

Our commitment: Full compliance with the General Data Protection Regulation (GDPR) and French data protection laws.

Our solutions:

FAST XR - RV/AR fire safety training
HELP XR - Augmented reality first aid training
Risk Hunter XR - Identifying risks in the workplace
Enhanced educational fire extinguisher pack
Awareness-raising and training days

2. Data controller

Company : Pro XR Solutions

Activity : Fire safety and risk prevention training using virtual/augmented reality

Email : contact@pro-xr.com

Website : https://pro-xr.com

Data Protection Officer : contact@pro-xr.com

3. Gathering information

As part of our immersive training solutions, we collect different types of information depending on your interactions with our services:

🔐 Registration data

First and last name
Business e-mail address
Company/organization
Function/position
Phone number

📱 VR/AR technical data

Device number (VR headsets)
Device type (Quest, HTC Vive, etc.)
System version
Hardware performance
Session identifiers

📊 Training usage data

Training time
Scores and results
Educational progress
Application interactions
User preferences

🌐 Connection data

IP address
Browser used
Visited pages
Visit duration
Technical cookies

Minimization principle : We only collect data that is strictly necessary for the operation of our training services and the improvement of the user experience.

4. Purpose of processing

Your personal data will be used exclusively for the following purposes:

4.1 Training services

Deploying XR applications : FAST XR, HELP XR, Risk Hunter XR
Pedagogical follow-up : Progress, results, certifications
Customization : Tailor content to learner level
Technical support : Support for VR headsets and applications

4.2 Communication and support

Product information : New features, updates
Customer support : Responding to your requests for assistance
Training : Organization of training sessions and refresher courses

4.3 Continuous improvement

Usage analysis : Optimizing training paths
Educational research : Effectiveness of immersive methods
Development : New features and enhancements

4.4 Safety and compliance

System security : Preventing unauthorized access
Regulatory compliance : Compliance with legal obligations
Fraud prevention : Detecting abnormal use

5. Legal basis for processing

Purpose	Legal basis	Shelf life
Provision of training services	Contract performance	3 years after completion of training
Technical support and communication	Legitimate interest	3 years after last interaction
Service enhancement	Legitimate interest	Anonymized data
Legal compliance	Legal obligation	In accordance with applicable regulations
Marketing (with consent)	Consent	Until consent is withdrawn

6. Data sharing and recipients

Fundamental principle : We never sell your personal data and do not rent them to third parties.

6.1 Internal recipients

Teaching team : For training follow-up
Technical support : For user support
Development team : For solution improvement (anonymized data)

6.2 Technical partners

Secure hosting : Our data is hosted by certified European service providers, in compliance with the highest security standards.

VR platforms : Meta Quest, HTC Vive - minimum technical data for operation

Analysis tools : Privacy-friendly solutions to improve our services

6.3 Legal obligations

We may need to communicate your data in the following cases:

Judicial or administrative requisition
Official investigation by the competent authorities
Protecting our legitimate rights
Life-safety emergency

Transfers outside the EU : Where data is transferred to third countries, we ensure an adequate level of protection (standard contractual clauses, appropriate certifications).

7. Safety measures

Protecting your data is our top priority. We implement robust technical and organizational security measures:

🔒

Encryption

SSL/TLS for all communications

🛡️

Controlled access

Strong authentication and rights management

📊

Monitoring

24-hour infrastructure monitoring

💾

Backup

Regular, secure backups

🔍

Audit

Regular safety audits

📚

Training

Ongoing team awareness-raising

Safety incident: In the event of a personal data breach, we undertake to inform you within 72 hours and to take all necessary corrective measures.

8. Your rights to your data

In accordance with the GDPR, you have the following rights to your personal data:

How to exercise your rights :

📧 Email : contact@pro-xr.com
📝 Subject: "Exercising my RGPD rights"
🆔 Justificatif : Identification for verification
⏰ Deadline : Response within 1 month

9. Cookies and tracking technologies

9.1 Types of cookies used

Cookie type	Purpose	Duration	Consent
Technical cookies	How the site works	Session	Not required
Performance cookies	UX improvement	13 months	Required
Preference cookies	Personalization	12 months	Required
Marketing cookies	Targeted advertising	24 months	Required

9.2 Cookie management

You can manage your cookie preferences:

Via the consent banner on our site
In your browser settings
Contact us directly

10. Shelf life

We keep your personal data only as long as is necessary for the purposes for which they were collected:

Data type	Shelf life	Legal basis
Active training data	Duration of training + 1 year	Contract performance
Training history	3 years after completion of training	Legitimate interest
Billing data	10 years	Legal obligation
Technical cookies	13 months maximum	Legitimate interest
Prospecting data	3 years without interaction	Consent

Automatic deletion : Once this period has expired, your data will be automatically and permanently deleted from our systems.

11. Protection of minors

Our professional training services are aimed primarily at adults. If minors (under 16) are taking part in our training courses:

Mandatory parental consent
Minimal data processing
Priority data deletion
Enhanced rights for legal representatives

12. Evolution of this policy

This privacy policy may be updated to reflect changes in our services, regulations or practices.

User information :

Email notification of important changes
Publication of the new version on our website
Transition period for substantial modifications
Possibility of objecting to new conditions

Version history :

Version 1.0 - September 16, 2025: Policy creation

13. Appeals and supervisory authority

If you do not agree with the processing of your personal data, you have several options:

13.1 Complaints to Pro XR

Email : contact@pro-xr.com
Subject: "RGPD claim"
Response within 15 working days

13.2 Control authority

French Data Protection Authority (CNIL)

3 Place de Fontenoy - TSA 80715
75334 PARIS CEDEX 07

Telephone: 01 53 73 22 22

Website : www.cnil.fr

You can file a claim online or by post.

Contact - Data Protection Officer

If you have any questions about this privacy policy or the protection of your data :

Email DPO : contact@pro-xr.com

Subject: "Data protection - RGPD"

Phone : Contact us by email

Mail :
Pro XR Solutions
Data Protection Department
[Address to be completed]
France

Response time : 72 hours maximum for urgent requests, 1 month for complex requests

We are committed to :

Answer all your questions within the legal deadlines
Helping you exercise your rights
Ensuring optimum protection of your data
Scrupulous compliance with RGPD regulations