Last updated: June 22, 2026
Privacy Policy
Privacy policy - Pro XR Solutions
1. Introduction
Welcome to our website pro-xr.com, the platform specializing in immersive training solutions for fire safety, first aid and risk prevention in virtual and augmented reality.
Pro XR is committed to protecting the privacy of all its users - trainers, companies, training organizations and learners. This privacy policy transparently explains how we collect, use, protect and respect your personal data in the course of our activities.
Our commitment: Full compliance with the General Data Protection Regulation (GDPR) and French data protection laws.
Our solutions:
- FAST XR - RV/AR fire safety training
- HELP XR - Augmented reality first aid training
- Risk Hunter XR - Identifying risks in the workplace
- Faultline XR - Immersive safety training application, distributed notably on the Meta Horizon Store (Meta Quest headsets)
- Enhanced educational fire extinguisher pack
- Awareness-raising and training days
Pro XR is a platform brand published by Immergence Studio. All of the applications listed above, including Faultline XR, are developed and operated within this framework. For specific processing related to users' headsets and Meta accounts, see the Section 14 dedicated to the Meta Horizon platform.
2. Data controller
Editor: Immergence Studio
Brand / platform: Pro XR (under which the FAST XR, HELP XR, Risk Hunter XR, and Faultline XR applications are operated)
Activity : Fire safety and risk prevention training using virtual/augmented reality
Email : contact@pro-xr.com
Website : https://pro-xr.com
Data Protection Officer : contact@pro-xr.com
3. Gathering information
As part of our immersive training solutions, we collect different types of information depending on your interactions with our services:
🔐 Registration data
- First and last name
- Business e-mail address
- Company/organization
- Function/position
- Phone number
📱 VR/AR technical data
- Device number (VR headsets)
- Device type (Quest, HTC Vive, etc.)
- System version
- Hardware performance
- Session identifiers
📊 Training usage data
- Training time
- Scores and results
- Educational progress
- Application interactions
- User preferences
🌐 Connection data
- IP address
- Browser used
- Visited pages
- Visit duration
- Technical cookies
Minimization principle : We only collect data that is strictly necessary for the operation of our training services and the improvement of the user experience.
4. Purpose of processing
Your personal data will be used exclusively for the following purposes:
4.1 Training services
- Deploying XR applications : FAST XR, HELP XR, Risk Hunter XR, Faultline XR
- Pedagogical follow-up : Progress, results, certifications
- Customization : Tailor content to learner level
- Technical support : Support for VR headsets and applications
4.2 Communication and support
- Product information : New features, updates
- Customer support : Responding to your requests for assistance
- Training : Organization of training sessions and refresher courses
4.3 Continuous improvement
- Usage analysis : Optimizing training paths
- Educational research : Effectiveness of immersive methods
- Development : New features and enhancements
4.4 Safety and compliance
- System security : Preventing unauthorized access
- Regulatory compliance : Compliance with legal obligations
- Fraud prevention : Detecting abnormal use
5. Legal basis for processing
| Purpose | Legal basis | Shelf life |
|---|---|---|
| Provision of training services | Contract performance | 3 years after completion of training |
| Technical support and communication | Legitimate interest | 3 years after last interaction |
| Service enhancement | Legitimate interest | Anonymized data |
| Legal compliance | Legal obligation | In accordance with applicable regulations |
| Marketing (with consent) | Consent | Until consent is withdrawn |
6. Data sharing and recipients
Fundamental principle : We never sell your personal data and do not rent them to third parties.
6.1 Internal recipients
- Teaching team : For training follow-up
- Technical support : For user support
- Development team : For solution improvement (anonymized data)
6.2 Technical partners
Secure hosting : Our data is hosted by certified European service providers, in compliance with the highest security standards.
VR platforms : Meta Quest, HTC Vive - minimum technical data for operation
Analysis tools : Privacy-friendly solutions to improve our services
6.3 Legal obligations
We may need to communicate your data in the following cases:
- Judicial or administrative requisition
- Official investigation by the competent authorities
- Protecting our legitimate rights
- Life-safety emergency
Transfers outside the EU : Where data is transferred to third countries, we ensure an adequate level of protection (standard contractual clauses, appropriate certifications).
7. Safety measures
Protecting your data is our top priority. We implement robust technical and organizational security measures:
🔒
Encryption
SSL/TLS for all communications
🛡️
Controlled access
Strong authentication and rights management
📊
Monitoring
24-hour infrastructure monitoring
💾
Backup
Regular, secure backups
🔍
Audit
Regular safety audits
📚
Training
Ongoing team awareness-raising
Safety incident: In the event of a personal data breach, we undertake to inform you within 72 hours and to take all necessary corrective measures.
8. Your rights to your data
In accordance with the GDPR, you have the following rights to your personal data:
🔍 Right of access
You can request access to all the data we hold on you, its origin and use.
✏️ Right of rectification
You can request the correction of inaccurate or incomplete data.
🗑️ Right to erasure
You can ask for your data to be deleted under certain conditions (right to be forgotten).
⏸️ Right to limitation
In certain cases, you may request that we restrict the processing of your data.
📤 Right to portability
You can retrieve your data in a structured format for transfer.
❌ Right to object
You may object to the processing of your data for legitimate reasons.
⚙️ Rights relating to automated decisions
You have the right not to be subject to fully automated decisions.
How to exercise your rights :
- 📧 Email : contact@pro-xr.com
- 📝 Subject: "Exercising my RGPD rights"
- 🆔 Justificatif : Identification for verification
- ⏰ Deadline : Response within 1 month
9. Cookies and tracking technologies
9.1 Types of cookies used
| Cookie type | Purpose | Duration | Consent |
|---|---|---|---|
| Technical cookies | How the site works | Session | Not required |
| Performance cookies | UX improvement | 13 months | Required |
| Preference cookies | Personalization | 12 months | Required |
| Marketing cookies | Targeted advertising | 24 months | Required |
9.2 Cookie management
You can manage your cookie preferences:
- Via the consent banner on our site
- In your browser settings
- Contact us directly
10. Shelf life
We keep your personal data only as long as is necessary for the purposes for which they were collected:
| Data type | Shelf life | Legal basis |
|---|---|---|
| Active training data | Duration of training + 1 year | Contract performance |
| Training history | 3 years after completion of training | Legitimate interest |
| Billing data | 10 years | Legal obligation |
| Technical cookies | 13 months maximum | Legitimate interest |
| Prospecting data | 3 years without interaction | Consent |
Automatic deletion : Once this period has expired, your data will be automatically and permanently deleted from our systems.
11. Protection of minors
Our professional training services are aimed primarily at adults. If minors (under 16) are taking part in our training courses:
- Mandatory parental consent
- Minimal data processing
- Priority data deletion
- Enhanced rights for legal representatives
12. Evolution of this policy
This privacy policy may be updated to reflect changes in our services, regulations or practices.
User information :
- Email notification of important changes
- Publication of the new version on our website
- Transition period for substantial modifications
- Possibility of objecting to new conditions
Version history :
- Version 1.0 - September 16, 2025: Policy creation
- Version 1.1 - June 22, 2026: Added Faultline XR app and a dedicated section for the Meta Horizon platform (compliance with Meta Developer Data Use Policy)
13. Appeals and supervisory authority
If you do not agree with the processing of your personal data, you have several options:
13.1 Complaints to Pro XR
- Email : contact@pro-xr.com
- Subject: "RGPD claim"
- Response within 15 working days
13.2 Control authority
French Data Protection Authority (CNIL)
3 Place de Fontenoy - TSA 80715
75334 PARIS CEDEX 07
Telephone: 01 53 73 22 22
Website : www.cnil.fr
You can file a claim online or by post.
14. Meta Horizon Platforms and Faultline XR Application
The application Faultline XR, published by Immergence Studio under the Pro XR brand, is distributed on the platform Meta Horizon (Meta Quest headsets). This section details, in accordance with the Meta Horizon Developer Data Use Policy, the data the app accesses through Meta's services and SDKs, and how we use it.
Guiding principle of Faultline XR: no durable storage of data from Meta account. The Meta data listed below is used only during the session of use, in memory on the device, and then is not not stored, not transferred to our servers, and not transmitted to third parties.
14.1 Meta Data Used by the Application
Faultline XR requests access to the following Meta Horizon platform features. For each, the table specifies the actual purpose and the retention period.
| Meta Feature | Relevant data | Purpose in Faultline XR | Conservation |
|---|---|---|---|
| User ID | User's Meta account technical identifier | Identify the player within the current session to activate application features (session initialization, association with the local game instance). | None. Used in memory during the session only, not saved. |
| User Profile | Meta Horizon Profile Name and Profile Picture | Display the user's identity on the screen (and, if applicable, to other session participants) for a personalized experience. | None. Displayed in session, not saved. |
| Avatars (Meta Avatars) | User Meta Avatar (Persistent visual identity of the Meta ecosystem) | Give the user their visual representation (avatar) in the app, through the integration of the Meta Avatars SDK. | None. Returned in session via the Meta SDK, not registered on the Pro XR side. |
14.2 What we do — and don't do — with this data
- We do not store the Meta identifier, name, photo, or avatar on our servers or in a database.
- We do not create profiles advertising or profiling based on this data.
- We do not sell or share these data with third parties for commercial purposes.
- We do not use these data outside the scope of operation of the application described above.
- Access to this data remains governed by the terms and privacy policy of Meta Platforms ; We are limiting ourselves to what is strictly necessary for Faultline XR to operate.
14.3 Headset Technical Data
As with our other XR applications, minimal technical data related to the device (headset type, system version, session identifiers) may be processed locally to ensure the proper functioning and compatibility of the application. This data is not persistently linked to your Meta identity.
14.4 Your Rights and Meta's Role
Since Faultline XR does not store your data from your Meta account, there is no repository of this data for us to consult, rectify, or delete beyond the session. You also retain control, directly within your Meta account, over the permissions granted to the application:
- You can at any time revoke permissions of the Faultline XR from your Meta account / Meta Horizon settings.
- You can uninstall the app, which will end all access to your Meta account data.
- For any questions regarding this specific treatment, please contact us at contact@pro-xr.com (Subject: «Meta Horizon Data – Faultline XR»).
Meta Horizon Compliance: This section is provided to meet the requirements of Meta Horizon Developer Data Use Policy (Platform Condition 2.2) and transparently document the use of User ID, User Profile, and Avatars features enabled for the Faultline XR application.
Contact - Data Protection Officer
If you have any questions about this privacy policy or the protection of your data :
Email DPO : contact@pro-xr.com
Subject: "Data protection - RGPD"
Phone : Contact us by email
Mail :
Pro XR Solutions
Data Protection Department
[Address to be completed]
France
Response time : 72 hours maximum for urgent requests, 1 month for complex requests
We are committed to :
- Answer all your questions within the legal deadlines
- Helping you exercise your rights
- Ensuring optimum protection of your data
- Scrupulous compliance with RGPD regulations