Privacy Policy - Pro XR
Last update: September 16, 2025
Privacy Policy
Privacy policy - Pro XR Solutions
1. Introduction
Welcome to our website pro-xr.com, the platform specializing in immersive training solutions for fire safety, first aid and risk prevention in virtual and augmented reality.
Pro XR is committed to protecting the privacy of all its users - trainers, companies, training organizations and learners. This privacy policy transparently explains how we collect, use, protect and respect your personal data in the course of our activities.
Our commitment: Full compliance with the General Data Protection Regulation (GDPR) and French data protection laws.
Our solutions:
- FAST XR - Fire safety training in VR/AR
- HELP XR - First aid training in augmented reality
- Risk Hunter XR - Identifying risks in the workplace
- Enhanced educational fire extinguisher pack
- Awareness-raising and training days
2. Data controller
Company : Pro XR Solutions
Activity : Fire safety and risk prevention training using virtual/augmented reality
Email : contact@pro-xr.com
Website : https://pro-xr.com
Data Protection Officer : contact@pro-xr.com
3. Gathering information
As part of our immersive training solutions, we collect different types of information depending on your interactions with our services:
🔐 Registration data
- First and last name
- Business e-mail address
- Company/organization
- Function/position
- Phone number
📱 VR/AR technical data
- Device number (VR headsets)
- Device type (Quest, HTC Vive, etc.)
- System version
- Hardware performance
- Session identifiers
📊 Training usage data
- Training time
- Scores and results
- Educational progress
- Application interactions
- User preferences
🌐 Connection data
- IP address
- Browser used
- Visited pages
- Visit duration
- Technical cookies
Minimization principle : We only collect data that is strictly necessary for the operation of our training services and the improvement of the user experience.
4. Purpose of processing
Your personal data will be used exclusively for the following purposes:
4.1 Training services
- Deploying XR applications : FAST XR, HELP XR, Risk Hunter XR
- Pedagogical follow-up : Progress, results, certifications
- Customization : Tailor content to learner level
- Technical support : Support for VR headsets and applications
4.2 Communication and support
- Product information : New features, updates
- Customer support : Responding to your requests for assistance
- Training : Organization of training sessions and refresher courses
4.3 Continuous improvement
- Usage analysis : Optimizing training paths
- Educational research : Effectiveness of immersive methods
- Development : New features and enhancements
4.4 Safety and compliance
- System security : Preventing unauthorized access
- Regulatory compliance : Compliance with legal obligations
- Fraud prevention : Detecting abnormal use
5. Legal basis for processing
| Purpose |
Legal basis |
Shelf life |
| Provision of training services |
Contract performance |
3 years after completion of training |
| Technical support and communication |
Legitimate interest |
3 years after last interaction |
| Service enhancement |
Legitimate interest |
Anonymized data |
| Legal compliance |
Legal obligation |
In accordance with applicable regulations |
| Marketing (with consent) |
Consent |
Until consent is withdrawn |
6. Data sharing and recipients
Fundamental principle : We never sell or rent your personal data to third parties.
6.1 Internal recipients
- Teaching team : For training follow-up
- Technical support : For user support
- Development team : For solution improvement (anonymized data)
6.2 Technical partners
Secure hosting : Our data is hosted by certified European service providers, in compliance with the highest security standards.
VR platforms : Meta Quest, HTC Vive - minimum technical data for operation
Analysis tools : Privacy-friendly solutions to improve our services
6.3 Legal obligations
We may need to communicate your data in the following cases:
- Judicial or administrative requisition
- Official investigation by the competent authorities
- Protecting our legitimate rights
- Life-safety emergency
Transfers outside the EU : Where data is transferred to third countries, we ensure an adequate level of protection (standard contractual clauses, appropriate certifications).
7. Safety measures
Protecting your data is our top priority. We implement robust technical and organizational security measures:
🔒
Encryption
SSL/TLS for all communications
🛡️
Controlled access
Strong authentication and rights management
📊
Monitoring
24-hour infrastructure monitoring
💾
Backup
Regular, secure backups
🔍
Audit
Regular safety audits
📚
Training
Ongoing team awareness-raising
Safety incident: In the event of a personal data breach, we undertake to inform you within 72 hours and to take all necessary corrective measures.
8. Your rights to your data
In accordance with the GDPR, you have the following rights to your personal data:
🔍 Right of access
You can request access to all the data we hold on you, its origin and use.
✏️ Right of rectification
You can request the correction of inaccurate or incomplete data.
🗑️ Right to erasure
You can ask for your data to be deleted under certain conditions (right to be forgotten).
⏸️ Right to limitation
In certain cases, you may request that we restrict the processing of your data.
📤 Right to portability
You can retrieve your data in a structured format for transfer.
❌ Right to object
You may object to the processing of your data for legitimate reasons.
⚙️ Rights relating to automated decisions
You have the right not to be subject to fully automated decisions.
How to exercise your rights :
- 📧 Email : contact@pro-xr.com
- 📝 Subject: “Exercising my RGPD rights”
- 🆔 Justificatif : Identification for verification
- ⏰ Deadline : Response within 1 month
9. Cookies and tracking technologies
9.1 Types of cookies used
| Cookie type |
Purpose |
Duration |
Consent |
| Technical cookies |
How the site works |
Session |
Not required |
| Performance cookies |
UX improvement |
13 months |
Required |
| Preference cookies |
Personalization |
12 months |
Required |
| Marketing cookies |
Targeted advertising |
24 months |
Required |
9.2 Cookie management
You can manage your cookie preferences:
- Via the consent banner on our site
- In your browser settings
- Contact us directly
10. Shelf life
We keep your personal data only as long as is necessary for the purposes for which they were collected:
| Data type |
Shelf life |
Legal basis |
| Active training data |
Duration of training + 1 year |
Contract performance |
| Training history |
3 years after completion of training |
Legitimate interest |
| Billing data |
10 years |
Legal obligation |
| Technical cookies |
13 months maximum |
Legitimate interest |
| Prospecting data |
3 years without interaction |
Consent |
Automatic deletion : Once this period has expired, your data will be automatically and permanently deleted from our systems.
11. Protection of minors
Our professional training services are aimed primarily at adults. If minors (under 16) are taking part in our training courses:
- Mandatory parental consent
- Minimal data processing
- Priority data deletion
- Enhanced rights for legal representatives
12. Evolution of this policy
This privacy policy may be updated to reflect changes in our services, regulations or practices.
User information :
- Email notification of important changes
- Publication of the new version on our website
- Transition period for substantial modifications
- Possibility of objecting to new conditions
Version history :
- Version 1.0 - September 16, 2025: Policy creation
13. Appeals and supervisory authority
If you do not agree with the processing of your personal data, you have several options:
13.1 Complaints to Pro XR
- Email : contact@pro-xr.com
- Subject: “RGPD claim”
- Response within 15 working days
13.2 Control authority
French Data Protection Authority (CNIL)
3 Place de Fontenoy - TSA 80715
75334 PARIS CEDEX 07
Telephone: 01 53 73 22 22
Website : www.cnil.fr
You can file a claim online or by post.
Contact - Data Protection Officer
If you have any questions about this privacy policy or the protection of your data :
Email DPO : contact@pro-xr.com
Subject: “Data protection - RGPD”
Phone : Contact us by email
Mail :
Pro XR Solutions
Data Protection Department
[Address to be completed]
France
Response time : 72 hours maximum for urgent requests, 1 month for complex requests
We are committed to :
- Answer all your questions within the legal deadlines
- Helping you exercise your rights
- Ensuring optimum protection of your data
- Scrupulous compliance with RGPD regulations
Last update : September 16, 2025
2025 Pro XR Solutions - Privacy policy
Specialist in immersive VR/AR training for fire safety and risk prevention
